Guest Experience Agent

1 week ago

Hofuf, Saudi Arabia IHG Full time

**About us**
Welcome to Holiday Inn & Suites Al Khobar, The first 5 Star Holiday Inn Hotel in the World. You'll discover modern design, friendly service, and a wonderful location at Holiday Inn Al Khobar. In addition to being close to the Eastern Province’s commercial district, we are also only a short drive from the Khobar Sea Front promenade and steps away from Dhahran Mall. In addition to three Worldly dining outlets, guests may take advantage of a variety of amenities like a pool and an award-winning Spa & Health club to relax and unwind. With more than 4000 square meters of meeting space, business travelers are also accommodated for.
**Your day to day**
Reporting to the Front Office Manager, you will be passionate about creating great guest experiences and want to add value in an environment that will allow you to discover new and innovative products and ways of working within a global brand. You will be the key touch point for arriving and departing guests and will deliver outstanding service and provide unrivalled insider knowledge. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs and ensure they are connected with their room, the resort facilities and their home away from home. You will respond promptly to guest requests and work collaboratively with various teams across the resort to ensure guests’ needs, comfort and satisfaction are met and their stay is delightful and memorable. You will be empowered to resolve any issues that arise confidently and independently as well as supporting other colleagues with difficult and challenging guest interactions. Working as a part of the Front Office and Reservations team you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times
**What we need from you**
Ideally, you’ll have previous experience as a Guest Service Agent or at least one years’ experience in a Front Office Team and are looking for the next challenge in your career. You’ll have excellent communication and interpersonal skills, enthusiasm to work within a team, experience in delivering a high level of guest experience in a hotel environment and conflict resolution. Knowledge of a hotel property management system such as Opera would also be desirable. You will have the flexibility to work various shifts. This position is for Saudi Nationals Only.
**What we offer**
Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Job Reference: EMEAA37108

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