Guest Services Agent

3 weeks ago

Hofuf, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23032133

**Job Category** Rooms & Guest Services Operations

**Location** Dammam Hotels Company Limited, PO Box 5397, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

  • Guest Service Agent

    3 weeks ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24027857 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Guest Experience Agent

    3 weeks ago

    Hofuf, Saudi Arabia Staybridge Suites Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Guest Experience Agent

    3 hours ago

    Hofuf, Saudi Arabia Staybridge Suites Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Customer Service Agent

    4 days ago

    Hofuf, Saudi Arabia 1st Talent Full time

    We are hiring "Customer Service Agent" for A Medical Center In Khobar, Eastern Providence, Saudi Arabia **Job Description;** - Will be responsible for replying the clients inquiries via different tools (Face to face, phone, Mail Or WhatsApp) - Will be responsible for sending data to the client as required & handle their complains - Will follow up the...

  • Guest Experience Agent

    3 weeks ago

    Hofuf, Saudi Arabia IHG Full time

    **About us** Welcome to Holiday Inn & Suites Al Khobar, The first 5 Star Holiday Inn Hotel in the World. You'll discover modern design, friendly service, and a wonderful location at Holiday Inn Al Khobar. In addition to being close to the Eastern Province’s commercial district, we are also only a short drive from the Khobar Sea Front promenade and steps...

  • Agent-guest Services-lead

    3 days ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Stellenangebotsnummer** 22146338 **Tätigkeitskategorie** Rooms & Guest Services Operations **Standort** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Non-Management - Marriott tritt als Arbeitgeber...

  • Reservations Agent

    3 days ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22214245 **Job Category** Reservations **Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Front Office Agent

    4 weeks ago

    Hofuf, Saudi Arabia Mercure Al AKhobar Hotel Full time

    **Front Desk Agent Responsibilities**: - Greeting and thanking guests in a sincere, friendly manner. - Checking guests in on arrival and out on departure. - Posting charges to appropriate guest accounts. - Anticipating and addressing guests' needs, and resolving their problems and complaints. - Assisting guests with disabilities. - Operating switchboard and...

  • Guest Service Representative

    4 weeks ago

    Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    The pivotal role of the Guest Service Representative involves being able to satisfy the desires of customers and exhibition visitors, and working to provide a purchasing experience for high-quality products and services. We are looking for sellers who have a rich and solid cultural reference in buying and selling methods, who have enthusiasm, energy, and the...

  • Agent-guest Services-lead

    4 days ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Número de Empleo** 22146338 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...

  • Guest Service Agent

    2 weeks ago

    Hofuf, Saudi Arabia voco Full time

    NULL At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? voco brand comes to life in hotels that you can count on but that are...

  • Guest Service Representative

    4 days ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22146347 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the...

  • Guest Service Expert

    3 weeks ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23108154 **Job Category** Food and Beverage & Culinary **Location** Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Reservation Agent

    3 days ago

    Hofuf, Saudi Arabia SOFITEL Full time

    **Company Description** Sofitel Al Khobar The Corniche French luxury and local cuisine in the world's most exciting city The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and...

  • Customer Care Agent

    3 hours ago

    Hofuf, Saudi Arabia 1st Talent Full time

    **SAUDI ONLY** For immediate Hiring "Customer Care Agent / Receptionist" For a medical center in Dammam, KSA **Requirements;** - Must have at least 1 year of experience in Customer Service / Reception (Preferable those with medical experience) - Must be fluent in English - Microsoft skills - Can handle the clients **Main Tasks;** - Welcome the patients &...

  • Front Desk Agent

    2 weeks ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22220883 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Dammam, Prince Muhammed Bin Fahd Rd, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Relation

    2 weeks ago

    Hofuf, Saudi Arabia Al-Ghazzawi Group of Companies Full time

    Welcoming guests in a friendly and professional way - Addressing and escalating customer complaints - Providing information about facilities, programs and other services - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area...

  • Front Office Agent

    2 weeks ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24048687 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Dammam, Prince Muhammed Bin Fahd Rd, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Customer Care Agent

    3 weeks ago

    Hofuf, Saudi Arabia 1st Talent Full time

    We are hiring "A SAUDI Customer Service Agent" for A Medical Center in Khobar, Eastern Providence, Saudi Arabia **Job Description;** - Will be responsible for replying the clients inquiries via different tools (Face to face, phone, Mail Or WhatsApp) - Will be responsible for sending data to the client as required & handle their complains - Will follow up...

  • Guest Service Supervisor

    3 weeks ago

    Hofuf, Saudi Arabia IHG Full time

    **About us** Welcome to Holiday Inn & Suites Al Khobar, The first 5 Star Holiday Inn Hotel in the World. You'll discover modern design, friendly service, and a wonderful location at Holiday Inn Al Khobar. In addition to being close to the Eastern Province’s commercial district, we are also only a short drive from the Khobar Sea Front promenade and steps...