Translation Service Coordinator

3 weeks ago


Riyadh, Saudi Arabia Boston Consulting Group Full time

**WHAT YOU'LL DO**:

- Coordinate translation projects
- Manage the internal team’s capacity and task assignments on the request management system, and on the translation management tool in place
- Estimate efforts based on the standard productivity and quality KPIs
- Coordinate job assignments to vendors
- Respond and provide advice on the service delivery and provide guidance on how to use the service
- Manage requesters expectations, provide transparent clarification on quality requirements and confidentiality, and negotiate effectively to maintain delivery standards
- Gather data from different resources, create and update reports on the service
- Any relevant ad-hoc administrative support as required

**YOU'RE GOOD AT**:

- Strong attention to detail
- Strong communication and negotiation skills
- Customer service skills
- Resourcefulness and strong problem-solving skills
- Adaptability to change
- Strong service orientation and responsiveness to requests
- Handling competing priorities effectively
- Time management
- Prioritization

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- Good written and verbal English and Arabic communication skills
- Proficiency in Excel, Word, PowerPoint and Outlook
- Excellent organizational skills
- Ability to work as part of a team and independently
- Ability to handle multiple tasks at a time and prioritize accordingly

**YOU'LL WORK WITH**:
You will work closely with the Translation team leaders and members and particularly with the team leader in charge of service delivery to whom you will report. You will interact with BCG consultants and BST colleagues, and with BCG approved service providers on daily basis.


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