Operations Lead
2 months ago
As an Operations Lead at Sweater, you will be responsible for managing and leading the Sweater Control and Operations Team. This team plays a critical role in addressing on-ground operational issues, including those faced by bikers during their service hours. You will also coordinate with the Customer Service Team and other key stakeholders to ensure smooth operations and optimal service delivery. Additionally, you will oversee dynamic pricing decisions throughout the day to ensure competitive and profitable service offerings.
**Key Responsibilities**:
**Team Management**:
- Lead, mentor, and manage a team of 8 members in the Control/Dispatching and Operations Team.
- Ensure team members are well-trained and equipped to handle their responsibilities effectively.
- Conduct regular performance reviews, set goals, and provide feedback to team members.
**Operations/Dispatching Management**:
- Manage the dispatching of the bikers across the zones of the cities and maintain the supply-demand balance
- Manage bikers bookings' schedule's, off days and working shifts.
- Responsible for minimizing the bookings cancelations due to bikers and operating companies reasons.
- Plays critical role in identifying the low performer bikers and enroll them in the monthly Bar Raising Program.
- Responsible for enabling the enrollment of new bikers and assure a smooth on boarding process in coordination with the supply and logistics teams.
- Responsible for re-allocating bikers between the zones in accordance with different circumstances such us bikers churn and supply-demand imbalance.
- Address and resolve on-ground operational issues faced by bikers, including service-related challenges and incidents.
- Coordinate with on-ground operating companies' supervisors to ensure timely and effective resolution of issues.
- Collaborate with the Quality/Customers Service/Supply teams, to maintain high service standards and implement improvements.
- Responsible for designing the zones of the cities that maintain the supply-demand balance, and take into account the demand density across the cities
**Cross-Functional Coordination**:
- Act as the primary liaison between the Control and Operations Team and other departments, including the Customer Service Team, Supply Team, Product team, Technology team, and Quality Team, as well as external stakeholders such as operating companies, B2B and B2G entities.
- Facilitate communication and information flow between departments to ensure cohesive operations.
**Dynamic Pricing/On Demand Booking Management**:
- Lead the decision-making process for dynamic pricing throughout the day, analyzing market trends and operational data.
- Adjust pricing strategies to optimize revenue and maintain competitiveness in the market.
**Reporting and Analysis**:
- Monitor and analyze key performance indicators (KPIs) related to operations.
- Prepare and present regular reports on team performance, operational issues, and pricing strategies to senior management.
**Process Improvement**:
- Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
- Collaborate with other teams to streamline processes and resolve any cross-functional issues.
**Requirements**:
**Qualifications**:
- Must have at least 3 years of experience in dispatching bikers in the ride hailing/food delivery or similar sectors
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- English and Arabic languages
- Proven experience in operations management, preferably within a dynamic, service-oriented environment.
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- Experience with dynamic pricing strategies is preferred.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
**Preferred Skills**:
- Experience in the e-commerce or logistics sector is a plus.
- Familiarity with operational management software and tools.
- Ability to adapt quickly to changing conditions and make data-driven decisions.
**Benefits**
**Why Join Us**:
- Be part of a fast-growing company with opportunities for professional development.
- Work in a collaborative and dynamic environment.
- Contribute to shaping the future of operations at Sweater.
-
Commercial Operations Lead
2 months ago
الرياض, Saudi Arabia Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:We are a company that helps patients improve their lives every day through medical...
-
Its Operation Center Lead
3 weeks ago
الرياض, Saudi Arabia Parsons Full timeIn a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...
-
Lead, Office and Operations Support, Riyadh
5 days ago
الرياض, Saudi Arabia S&P Global, Inc. Full timeLead, Office and Operations Support, Riyadh **About the Role**: **Grade Level (for internal use)**: 09 **Lead, Office and Operations Support, Saudi Arabia** **The Team**: The Executive & Operations Support (EOS) team is a set of professionals who work collaboratively to manage day-to-day operations in partnership with Site Lead to plan, manage, and...
-
Lead, Office and Operations Support, Riyadh
1 week ago
الرياض, Saudi Arabia S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 09 Lead, Office and Operations Support, Saudi Arabia **The Team**: The Executive & Operations Support (EOS) team is a set of professionals who work collaboratively to manage day-to-day operations in partnership with Site Lead to plan, manage, and execute various office operations related...
-
Business Development Operations Team Lead
4 weeks ago
الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full timeBusiness Development Operations Team Lead - Riyadh **Company**: Oliver Wyman **Description**: Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation....
-
Facilities Lead
2 months ago
الرياض, Saudi Arabia Mada Aldiyafa Real Estate Ltd. Full timeWe are seeking a highly motivated and experienced **Facilities Lead** to join our team. This role is critical to ensuring the smooth and efficient operation of all accommodation facilities, providing a safe, well-maintained, and comfortable environment for residents and staff. The Facilities Lead will oversee maintenance, repair, and operational activities,...
-
Accounting Lead
2 months ago
الرياض, Saudi Arabia Mozn Full timeMozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for...
-
SAP Lead
1 month ago
الرياض, Saudi Arabia Müller`s Solutions Full time**About Müller's Solutions**: Müller's Solutions is a leading provider of SAP consulting services, focused on empowering organizations to maximize their SAP capabilities. Our team of experts collaborates closely with clients to deliver innovative, tailored solutions that drive business success and operational efficiency. **Job Overview**: We are looking...
-
Operations Manager
2 weeks ago
الرياض, Saudi Arabia Saha Full timecoordination of the operations and activities of the company without medicine, the health care company and the ideal employee company in all its operational departments through a team of department managers and officials, and working to raise the level of customer satisfaction and increase the efficiency of operational performance with the aim of achieving...
-
Head of Operations
3 months ago
الرياض, Saudi Arabia PetroApp Full time**Strategic Leadership**: Develop and execute the company's operational strategy, aligning it with overall business objectives and ensuring alignment with the company's vision. **Operational Excellence**: Team Management: Build, lead, and motivate a high-performing team of operations professionals, fostering a collaborative and results-oriented...
-
Channel Team Lead
2 months ago
الرياض, Saudi Arabia Afaq - Warehouse Branch Full timeBachelor's degree or equivalent, or 2+ years of Amazon experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with planning, performance metrics, and process improvement - Advanced proficiency in written and verbal English and local language Amazon Worldwide Operations is the underlying fulfillment...
-
Hse Lead
1 month ago
الرياض, Saudi Arabia Mace Full timeAt Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business we harness our unique combination of...
-
Pm Lead
2 days ago
الرياض, Saudi Arabia SOCOTEC UK Limited Full time**Program and Project Management Lead** **Location**: Riyadh City, Saudi Arabia **Reports to**: PMO Lead, Socotec KSA has been awarded a prestigious PMO, as part of this high-profile project, we are seeking an experienced **Program and Project Management Lead** to join our dynamic team. This role will report directly to the PMO Lead and play a pivotal role...
-
Operations Manager, Fulfilment Center Operations
3 months ago
الرياض, Saudi Arabia Talent Pal Full time3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience - Solid understanding/background from FC operations At Amazon, we pioneer. We also treat every day just like it’s day one. And...
-
الرياض, Saudi Arabia Afaq - Warehouse Branch Full time3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience - Solid understanding/background from FC operations At Amazon, we pioneer. We also treat every day just like it’s day one. And...
-
Operations Supervisor
3 months ago
الرياض, Saudi Arabia Premium Solutions Consultancy Full timePremium Solutions Consultancy is hiring on behalf of a leading group of companies in KSA - NEOM PROJECT (The line). Position: Operation Supervisor Location: Saudi Arabia. Project Name: NEOM PROJECT (The line). **Role Purposes: -** As Operation Supervisor for Waste Management at NEOM Operations, your role is crucial for managing resources efficiently and...
-
Operation Head
3 months ago
الرياض, Saudi Arabia FINE GLOBAL HR Full time**Job Overview**: **Key Responsibilities**: **Team Management**: *Lead and manage a team of ground staff during event setup, execution, and dismantling. *Ensure all team members are briefed on their roles and responsibilities, maintaining clear communication throughout the event. **Venue Recce and Planning**: *Conduct thorough venue recce to gather all...
-
Digital Lead
3 months ago
الرياض, Saudi Arabia AtkinsRéalis Full time**Join us in engineering a better future for our planet and its people.** **AtkinsRéalis is looking for Digital Lead, in KSA.** AtkinsRéalis are hiring for the position of Digital Lead to be based in Riyadh, KSA. This leadership role will be responsible for the development, implementation, and expansion of information management services and digital...
-
Operations Specialist
2 months ago
الرياض, Saudi Arabia Shaguf Full time**Operations Specialist (Evening Shift, Fully Remote)** **Job Overview**: We are seeking a passionate and driven Operations Specialist to join our dynamic team. As a startup, we’re not looking for just another employee—we want someone with a partner mindset, ready to take on challenges, make bold decisions, and contribute significantly to our growth....
-
Creative Lead
1 month ago
الرياض, Saudi Arabia Kitopi Full timeKitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. Launched in Dubai, UAE, in...