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IT Support Specialist
3 weeks ago
Based in our Riyadh office, the IT Support Technician is a first-level support role with the responsibility of providing technical support to all staff in the assigned Lux Arabia offices.
This role reports to the Head of IT and the Chief Operating Officer.
Responsibilities include:
- Providing IT Support to office personnel, business associates and management.
- Execute the effective and timely delivery of IT services.
- Coordinate with main IT team in Dubai for all IT operations.
- Maintain the operational availability of all computer-related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment, audio-visual systems.
- Responsible for setting up, installing, operating, testing and troubleshooting all IT equipment.
- Deploy IT Assets, accessories and related equipment in a timely fashion to meet the day-to-day requirements including but not limited to onboarding new staff, offboarding and other operational activities.
- Perform scheduled preventive maintenance (physical checks, OS and software updates and patches, etc.) for all relevant IT Assets to ensure 24/7 uptime.
- Interact with external vendors independently and on behalf of the UAE leadership team.
Qualifications:
- Bachelor in Science (Computer Engineering) or equivalent
- Excellent knowledge of computer hardware, network and software systems.
- Familiarity with Google Workspace and/or Microsoft Office 365 is a plus.
- Strong customer service skills.
- Strong verbal, interpersonal and team skills (English language required).
- Strong written communication skills.
- Ability to travel between existing and additional offices in Saudi on a regular basis or as frequently as needed.
**Experience**:
- Experience providing support in a Windows 10/11 and iOS environment.
- Experience providing support on Microsoft Office 365.
- Extensive experience with computer hardware, printers, smartphones and audio
- visual communications equipment.
- Hands-on experience working with and troubleshooting IT and network hardware.
- Experience providing IT support in a Real Estate or Brokerage environment preferred but not necessary.
**Salary**: From ﷼5,000.00 per month
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)
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