Operations Support

5 days ago


Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.
Provide excellent support service and response at all times with accurate provision of information.
- Coordinate for effective ATM performance with prompt support for the replenishment team in order to promote and maintain adherence with the operational policies and procedures with best productivity.
- Prepare the required reports for the work for clear patterns and areas of ATM replenishment team and manage the data immediately with frequent update almost daily to ensure accuracy, and report to the higher authority, and monitor the performance as per the policies and procedures of the company.
- Guide the replenishment team as may require in case ATMs Keys were disabled and support them locking the ATMs properly to proceed with the replenishment process as per the policies and procedures of the company.
- Validate all data provided for the new ATMs and direct proper instructions to the cash center team for locking and testing and providing necessary notifications accordingly.
- Validate all reports, schedules, team personal data and update it with the coordinators in order to provide vehicles locations related to ATMs replenishment, maintenance, security process before pin-codes authorization to unlock ATMs or vaults in the cash center, and escalate immediately for any suspicious activities is witnessed.
- Ensure to send the daily replenishment on time with taking into consideration the daily closing date and obtain necessary and formal management approvals for emergencies as per the policies and procedures of the company.
- Assign ATM keys with necessary programing to the replenishment teams in line with the rotation plans and upon Operations Manager approval.
- Review and endorse the data of ATM Keys and validate any rotation responsibilities of the team and ensure covering the scope of work upon the operations manager approval.
- Report all ATMs technical issues and problems received from other parties and inform concerned teams accordingly to take the necessary action to close it within 2 hours. Escalate to management incidents that are _open_ for more than 2 hours, and ensure closing it immediately.
- Review the provided reports upon need for the management, department, teams or external parties, and produce and present data reports in charts, graphs, tables, designed to drive operational and compliance improvements.
- Escalate to the operations management team any technical issues or suspicious incidents to provide solutions on time with prompt reporting for any threats, violation or the possibility of it.
- Communicate with the operations coordinators/ supervisors to determine their operational requirements and priorities and make recommendations on process or system development.
- Coach and distribute work for all officers and assistants and maintain a high level of cooperation with the team in order to ensure accurate and efficient service. Oversee all sections’ activities along with the work of all subordinates to ensure awareness of risks associated with the function and compliance with the operations procedures.
- Develop performance standards of the team communicate job requirements and expectations and provide ongoing feedback on the team performance and verify the vacations plan to ensure no overlapping and develop and recommend periodical rotation plans of the teams in line with company policy and procedures, and have management approval for implementation.
- Report for additional working hours and / or work during holidays when required by management.
- Implement any special assignment given by the management of direct superior and provide recommendations on process enhancement.


  • Operations Support

    2 weeks ago


    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of information. - Coordinate...

  • Operations Support

    2 weeks ago


    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    **Job Purpose**: Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Support Gate Full time

    About Support GateSupport Gate is a renowned logistics provider dedicated to delivering tailored workforce solutions and delivery services to businesses dependent on reliable transportation networks. Our team of experts leverages extensive market knowledge to support clients in navigating complex logistics challenges.Job DescriptionWe are seeking a highly...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hunter Agriculture Full time

    We're looking for a detail-oriented and results-driven Regional Operations Administrator to join our team in Riyadh. As a Regional Operations Administrator, you'll be responsible for managing regional operations, coordinating projects, and supporting business development initiatives.Key Functions:Coordinate regional customer loyalty and business support...


  • Riyadh, Saudi Arabia PayTech Full time

    **Term**: 9 months - **Experience requirement**: 15+ Years - **Job location**: KSA, Riyadh - **Budget**: 18,333.30 USD per month - **Project scope**:Card operations support Debit & Credit **Role**: The Banks cards business requires on-site support from a technical expert who can support the business in improving the card operations capabilities across...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HelloApp Full time

    Department: Service OperationsReports To: Service Operations Team LeaderJob Summary:We are seeking an Operational Support Specialist to join our team at HelloApp. As a key member of the Service Operations department, you will play a vital role in ensuring efficient service provider onboarding, handling data entry tasks, and resolving adjustment tickets.The...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alturki Holding Full time

    About Our CompanyAlturki Holding is a leading business group in the Kingdom of Saudi Arabia, committed to delivering exceptional services and solutions to its customers.We are seeking a skilled Assistant Facility Management Manager to join our team. The successful candidate will be responsible for supporting the planning and supervision of day-to-day...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full time

    Job DescriptionWe are seeking a skilled and experienced professional to fill the role of Senior Coordinator - Administration and Facility Management. This position will be responsible for coordinating administrative tasks, facility management activities, and providing essential support to various departments.The ideal candidate will have a strong...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

    Project Administrator Job SummaryWe are seeking a highly motivated and experienced Project Administrator to join our team in Riyadh, KSA. The successful candidate will provide administrative support to ensure the timely delivery of operations and cost recovery.Key responsibilities include:Organising meetings and managing minutesDeveloping project plans and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia RedBox SA Full time

    The Ideal CandidateWe are looking for a highly organized and proactive Executive Assistant to support our management team at RedBox SA. The ideal candidate will have a Bachelor's degree in business administration, management, or a related field, and a minimum of 3 years of experience in an executive assistant or similar administrative role.Key...


  • Riyadh, Saudi Arabia Zahrawi Medical Full time

    **About Zahrawi Group**: Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. **job Brief**: The incumbent is responsible for providing support in...

  • Tamheer Program

    6 days ago


    Riyadh, Saudi Arabia GE HEALTHCARE Full time

    **Job Description Summary**: During a 6-months internship (Tamheer Program), the Intern will be supporting Business Operations Department in the development and growth. **Responsibilities** - Ensure timely submission for Service entity Contract and Non-Contract, invoices, - Work closely with Service Team, Finance, and cash team to resolve and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Bayut KSA Full time

    Job DescriptionWe are seeking an experienced Office Services Assistant to join our team at Bayut KSA. As a key member of our operations team, you will be responsible for maintaining the cleanliness and organization of our facilities, providing exceptional customer service to guests and employees, and ensuring a safe and efficient work environment.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tricon Switzerland SA Full time

    About the RoleAs a Logistics and Trade Manager, you will play a crucial role in ensuring the smooth execution of our physical trades. You will be responsible for managing product movement, documentation, and payment flows between customers, suppliers, and freight providers.You will also plan and direct vessel/container loading and discharge operations with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia BlackStone eIT Full time

    As a Project Coordinator with BlackStone eIT, you will be responsible for supporting project planning, execution and tracking. This is an exciting opportunity for recent graduates or individuals looking to gain experience in project coordination.Key responsibilities include:Supporting project scheduling, documentation and reportingTracking progress and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Bayut Full time

    Job OverviewAs a key member of the Bayut team, you will be responsible for providing operational support to enhance business performance. This includes managing new hire paperwork, coordinating training workshops, and overseeing the visa cycle for new hires. You will also serve as a link between management and employees resolving work-related issues and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time

    Maintenance Coordinator Job DescriptionThis role involves coordinating maintenance activities, managing vendors and contractors, preparing documentation, and providing technical support. The successful candidate will have a strong background in maintenance management, excellent communication skills, and the ability to work effectively in a team...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full time

    Company OverviewSix Flags مدينة القدية is a leading entertainment company with a commitment to delivering exceptional experiences to our guests. We are seeking a highly skilled and motivated Senior IT Support Specialist to join our team.Job DescriptionThe Senior IT Support Specialist will play a critical role in ensuring the smooth operation of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia IFS Full time

    About the Role:We are seeking a highly skilled Sales Administrator to join our Install Base organization. The ideal candidate will have strong organizational skills, attention to detail, and the ability to collaborate effectively with sales teams and customers to ensure smooth sales operations.The successful candidate will be responsible for handling...


  • Riyadh, Saudi Arabia Aram Meem Full time

    At ToYou we take great pride in our diverse team. With their different backgrounds, experiences, and visions, they are the key factor to our success, **so if you are interested in joining a team with great minds and talents, ToYou is the right place for you.** We are currently looking for an experienced **Operation Technical Support Specialist** who will...