Operations Support

3 weeks ago

Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.
Provide excellent support service and response at all times with accurate provision of information.
- Coordinate for effective ATM performance with prompt support for the replenishment team in order to promote and maintain adherence with the operational policies and procedures with best productivity.
- Prepare the required reports for the work for clear patterns and areas of ATM replenishment team and manage the data immediately with frequent update almost daily to ensure accuracy, and report to the higher authority, and monitor the performance as per the policies and procedures of the company.
- Guide the replenishment team as may require in case ATMs Keys were disabled and support them locking the ATMs properly to proceed with the replenishment process as per the policies and procedures of the company.
- Validate all data provided for the new ATMs and direct proper instructions to the cash center team for locking and testing and providing necessary notifications accordingly.
- Validate all reports, schedules, team personal data and update it with the coordinators in order to provide vehicles locations related to ATMs replenishment, maintenance, security process before pin-codes authorization to unlock ATMs or vaults in the cash center, and escalate immediately for any suspicious activities is witnessed.
- Ensure to send the daily replenishment on time with taking into consideration the daily closing date and obtain necessary and formal management approvals for emergencies as per the policies and procedures of the company.
- Assign ATM keys with necessary programing to the replenishment teams in line with the rotation plans and upon Operations Manager approval.
- Review and endorse the data of ATM Keys and validate any rotation responsibilities of the team and ensure covering the scope of work upon the operations manager approval.
- Report all ATMs technical issues and problems received from other parties and inform concerned teams accordingly to take the necessary action to close it within 2 hours. Escalate to management incidents that are _open_ for more than 2 hours, and ensure closing it immediately.
- Review the provided reports upon need for the management, department, teams or external parties, and produce and present data reports in charts, graphs, tables, designed to drive operational and compliance improvements.
- Escalate to the operations management team any technical issues or suspicious incidents to provide solutions on time with prompt reporting for any threats, violation or the possibility of it.
- Communicate with the operations coordinators/ supervisors to determine their operational requirements and priorities and make recommendations on process or system development.
- Coach and distribute work for all officers and assistants and maintain a high level of cooperation with the team in order to ensure accurate and efficient service. Oversee all sections’ activities along with the work of all subordinates to ensure awareness of risks associated with the function and compliance with the operations procedures.
- Develop performance standards of the team communicate job requirements and expectations and provide ongoing feedback on the team performance and verify the vacations plan to ensure no overlapping and develop and recommend periodical rotation plans of the teams in line with company policy and procedures, and have management approval for implementation.
- Report for additional working hours and / or work during holidays when required by management.
- Implement any special assignment given by the management of direct superior and provide recommendations on process enhancement.

  • Operations Support

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Financial Support Services Company "SANID" Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.Provide excellent support service and response at all times with accurate provision of information. Coordinate for...

  • Operations Support

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Financial Support Services Company "SANID" Full time

    Job Purpose:Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.Provide excellent support service and response at all times with accurate provision of information....

  • Operations Support

    2 weeks ago

    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of information. - Coordinate...

  • Operations Support

    3 weeks ago

    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    **Job Purpose**: Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of...

  • Card Operations Support

    2 weeks ago

    Riyadh, Saudi Arabia PayTech Full time

    **Term**: 9 months - **Experience requirement**: 15+ Years - **Job location**: KSA, Riyadh - **Budget**: 18,333.30 USD per month - **Project scope**:Card operations support Debit & Credit **Role**: The Banks cards business requires on-site support from a technical expert who can support the business in improving the card operations capabilities across...

  • Operations Support Executive

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dubizzle Group Full time

    Operations Support ExecutiveOn-site Bayut KSA, Operations Full time Riyadh, Riyadh Province, Saudi Arabia DescriptionBayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest...

  • Sales Account Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Support Revolution Full time

    Select how often (in days) to receive an alert: Create Alert Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms....

  • Operations Support Executive

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dubizzle Limited Full time

    Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users...

  • Admin & Operations Support

    1 week ago

    Riyadh, Saudi Arabia BD Full time

    **Job Description Summary**: The Admin & Operations support will be considered as backbone of MDS team, in managing administrative tasks to ensure smooth operations, arranging meetings, unit calendar control, critical follow up, team flights, administrative tasks, helping in events, filing, marketing materials, documentation, and keeping records, recruitment...

  • Officer, Operations Support

    2 weeks ago

    Riyadh, Saudi Arabia SAFE Full time

    Officer, Operations Support **Role Summary**: Responsible for optimizing the operations' resources through effective planning, resource deployment, scheduling, and timekeeping of security services resources. **Main Responsibilities**: - Optimize the operations' resources through effective planning, resource deployment, scheduling, and timekeeping of...

  • Operations & Support Program Director

    2 months ago

    Riyadh, Saudi Arabia MBR Partners Full time

    Operations & Support Program Director MBR Partners is seeking a senior Operations Program Director for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects. **Education**: - Master's degree in management or technology field (Highly preferred) Or Bachelor's Degree in Computer...

  • Operations & Support Program Director

    3 weeks ago

    Riyadh, Saudi Arabia MBR Partners Full time

    Operations & Support Program Director MBR Partners is seeking a senior Operations Program Director for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects. **Education**: - Master's degree in management or technology field (Highly preferred) Or Bachelor's Degree in Computer...

  • Director, Operations

    1 week ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1. Plays a vital role in change management for all operations and support related components. 2. Participates in the IT Steering Committee meetings. 3. Participates in service design and provides input in all operations and support service related components, as required. 4. Measures IT support performance and...

  • Operations & Support Program Director

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MBR Partners Full time

    Operations & Support Program DirectorMBR Partners is seeking a senior Operations Program Director for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects.Education: Master's degree in management or technology field (Highly preferred) Or Bachelor's Degree in Computer Science,...

  • Director Flight Operations Support

    4 weeks ago

    Riyadh, Saudi Arabia company FLC Full time

    FLC Riyadh Saudi Arabia + Published: Published 4 days ago Expires: Expiring in 1 month Engineering general Permanent more than 10 years of experience Areas of operation Saudi Arabia **Qualifications**: a) B.Sc. (or equivalent) Degree in Aircraft Engineering, Mechanical Engineering or another engineering discipline from a reputed university with a minimum of...

  • Director Flight Operations Support

    1 day ago

    Riyadh, Saudi Arabia company FLC Full time

    FLC Riyadh Saudi Arabia + Published: Published 4 days ago Expires: Expiring in 1 month Engineering general Permanent more than 10 years of experience Areas of operation Saudi Arabia **Qualifications**: a) B.Sc. (or equivalent) Degree in Aircraft Engineering, Mechanical Engineering or another engineering discipline from a reputed university with a minimum of...

  • L2 Operations and Support Engineer

    2 weeks ago

    Riyadh, Saudi Arabia Thales Full time

    Location: Riyadh, Saudi Arabia Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and...

  • Onsite Service Analyst

    3 days ago

    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Operations & Support Program Director

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MBR Partners Full time

    MBR Partners is seeking a senior Operations Program Director for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects.Education: Master's degree in management or technology field (Highly preferred) Or Bachelor's Degree in Computer Science, Engineering, Information Technology,...

  • IT Infrastrucutre

    4 weeks ago

    Riyadh, Saudi Arabia Fresenius Medical Care Full time

    Help users resolve issues with Hardware or Software solutions in the respective EMEA cluster or other EMEA region if required. Administer Infrastructure solutions with focus on Servers, Clients, Networks, Software Solutions, Collaboration systems and device peripherals. Activities which include responding to user inquiries, assessing problems in the IT...