Operations Support

6 months ago

Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

**Job Purpose**:
Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.
Provide excellent support service and response at all times with accurate provision of information.
- Coordinate for effective ATM performance with prompt support for the replenishment team in order to promote and maintain adherence with the operational policies and procedures with best productivity.
- Prepare the required reports for the work for clear patterns and areas of ATM replenishment team and manage the data immediately with frequent update almost daily to ensure accuracy, and report to the higher authority, and monitor the performance as per the policies and procedures of the company.
- Guide the replenishment team as may require in case ATMs Keys were disabled and support them locking the ATMs properly to proceed with the replenishment process as per the policies and procedures of the company.
- Validate all data provided for the new ATMs and direct proper instructions to the cash center team for locking and testing and providing necessary notifications accordingly.
- Validate all reports, schedules, team personal data and update it with the coordinators in order to provide vehicles locations related to ATMs replenishment, maintenance, security process before pin-codes authorization to unlock ATMs or vaults in the cash center, and escalate immediately for any suspicious activities is witnessed.
- Ensure to send the daily replenishment on time with taking into consideration the daily closing date and obtain necessary and formal management approvals for emergencies as per the policies and procedures of the company.
- Assign ATM keys with necessary programing to the replenishment teams in line with the rotation plans and upon Operations Manager approval.
- Review and endorse the data of ATM Keys and validate any rotation responsibilities of the team and ensure covering the scope of work upon the operations manager approval.
- Report all ATMs technical issues and problems received from other parties and inform concerned teams accordingly to take the necessary action to close it within 2 hours. Escalate to management incidents that are open for more than 2 hours, and ensure closing it immediately.
- Review the provided reports upon need for the management, department, teams or external parties, and produce and present data reports in charts, graphs, tables, designed to drive operational and compliance improvements.
- Escalate to the operations management team any technical issues or suspicious incidents to provide solutions on time with prompt reporting for any threats, violation or the possibility of it.
- Communicate with the operations coordinators/ supervisors to determine their operational requirements and priorities and make recommendations on process or system development.
- Coach and distribute work for all officers and assistants and maintain a high level of cooperation with the team in order to ensure accurate and efficient service. Oversee all sections’ activities along with the work of all subordinates to ensure awareness of risks associated with the function and compliance with the operations procedures.
- Develop performance standards of the team communicate job requirements and expectations and provide ongoing feedback on the team performance and verify the vacations plan to ensure no overlapping and develop and recommend periodical rotation plans of the teams in line with company policy and procedures, and have management approval for implementation.
- Report for additional working hours and / or work during holidays when required by management.
- Implement any special assignment given by the management of direct superior and provide recommendations on process enhancement.

  • Operations Support

    6 months ago

    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of information. - Coordinate...

  • Card Operations Support

    6 months ago

    Riyadh, Saudi Arabia PayTech Full time

    **Term**: 9 months - **Experience requirement**: 15+ Years - **Job location**: KSA, Riyadh - **Budget**: 18,333.30 USD per month - **Project scope**:Card operations support Debit & Credit **Role**: The Banks cards business requires on-site support from a technical expert who can support the business in improving the card operations capabilities across...

  • Officer, Operations Support

    6 months ago

    Riyadh, Saudi Arabia SAFE Full time

    Officer, Operations Support **Role Summary**: Responsible for optimizing the operations' resources through effective planning, resource deployment, scheduling, and timekeeping of security services resources. **Main Responsibilities**: - Optimize the operations' resources through effective planning, resource deployment, scheduling, and timekeeping of...

  • Operations & Support Program Director

    7 months ago

    Riyadh, Saudi Arabia MBR Partners Full time

    Operations & Support Program Director MBR Partners is seeking a senior Operations Program Director for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects. **Education**: - Master's degree in management or technology field (Highly preferred) Or Bachelor's Degree in Computer...

  • Director, Operations

    6 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1. Plays a vital role in change management for all operations and support related components. 2. Participates in the IT Steering Committee meetings. 3. Participates in service design and provides input in all operations and support service related components, as required. 4. Measures IT support performance and...

  • Director Flight Operations Support

    6 months ago

    Riyadh, Saudi Arabia company FLC Full time

    FLC Riyadh Saudi Arabia + Published: Published 4 days ago Expires: Expiring in 1 month Engineering general Permanent more than 10 years of experience Areas of operation Saudi Arabia **Qualifications**: a) B.Sc. (or equivalent) Degree in Aircraft Engineering, Mechanical Engineering or another engineering discipline from a reputed university with a minimum of...

  • L2 Operations and Support Engineer

    6 months ago

    Riyadh, Saudi Arabia Thales Full time

    Location: Riyadh, Saudi Arabia Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and...

  • IT Infrastrucutre

    6 months ago

    Riyadh, Saudi Arabia Fresenius Medical Care Full time

    Help users resolve issues with Hardware or Software solutions in the respective EMEA cluster or other EMEA region if required. Administer Infrastructure solutions with focus on Servers, Clients, Networks, Software Solutions, Collaboration systems and device peripherals. Activities which include responding to user inquiries, assessing problems in the IT...

  • Onsite Service Analyst

    6 months ago

    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Ssc Finance Manager- Ksa

    6 months ago

    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Tamheer Program

    7 months ago

    Riyadh, Saudi Arabia GE HEALTHCARE Full time

    **Job Description Summary**: During a 6-months internship (Tamheer Program), the Intern will be supporting Business Operations Department in the development and growth. **Responsibilities** - Ensure timely submission for Service entity Contract and Non-Contract, invoices, - Work closely with Service Team, Finance, and cash team to resolve and...

  • Senior Credit Controller

    6 months ago

    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • IT Support

    6 months ago

    Riyadh, Saudi Arabia ABANA Enterprises Group Co. Full time

    IT Support ABANA Enterprises Group Co. is hiring for the position of IT Support in the banking industry. As an IT Support, you will be responsible for providing technical assistance, support, and advice to end-users for various hardware and software issues. You will work closely with the IT team to troubleshoot and resolve technical problems, install and...

  • IT Support

    6 months ago

    Riyadh, Saudi Arabia ABANA Enterprises Group Co. Full time

    ABANA Enterprises Group Co. is hiring for the position of IT Support in the banking industry. As an IT Support, you will be responsible for providing technical assistance, support, and advice to end-users for various hardware and software issues. You will work closely with the IT team to troubleshoot and resolve technical problems, install and maintain...

  • Lead, Office and Operations Support, Middle East

    7 months ago

    Riyadh, Saudi Arabia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Lead, Office and Operations Support, Middle East **The Team**: The Executive & Operations Support (EOS) team is a set of professionals who work collaboratively to manage day-to-day operations in partnership with Site Lead to plan, manage, and execute various office operations related...

  • IT Support

    6 months ago

    Riyadh, Saudi Arabia ABANA Enterprises Group Co. Full time

    IT Support ABANA Enterprises Group Co. is hiring for the position of IT Support in the banking industry. As an IT Support, you will be responsible for providing technical assistance, support, and advice to end-users for various hardware and software issues. You will work closely with the IT team to troubleshoot and resolve technical problems, install and...

  • IT Support

    6 months ago

    Riyadh, Saudi Arabia Bechtel Full time

    **Requisition ID**:275414** - ** Relocation Authorized**:None**: - ** Telework Type**:Full-Time Office/Project**: - ** Work Location**:Riyadh** Since 1898, we have helped customers complete more than 25,000 services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most...

  • Early Carrer Trainee

    6 months ago

    Riyadh, Saudi Arabia GE HEALTHCARE Full time

    **Job Description Summary**: The Early Career Training is a 12 months program and it is an investment in young talents where GE HealthCare trains fresh graduates who meet the required criteria to perform their traineeship in a GE business. The traineeship duration varies upon business requirement and will develop the general skills of the trainee and provide...

  • IT Support Technician

    6 months ago

    Riyadh, Saudi Arabia Professional Recruitment Full time

    **Responsibilities** - Provide technical support and assistance to employees and customers who face technical problems. - Identify the tools and supplies required to carry out the work of supporting employees and customers and solving the problems they face. - Save data and information related to all technical support work and operations and work to classify...

  • Early Career Trainee, Commercial Operations Support

    6 months ago

    Riyadh, Saudi Arabia GE Healthcare Full time

    **Job Description Summary**: This is an exciting opportunity to join GE Healthcare in our commercial operations function. Where you will support the services sales team in delivering on our commitments to our patients and customers. GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare...