
Guest Service Representative
4 weeks ago
**职位编号** 24140853
**工作类别** Rooms & Guest Services Operations
**地点** Le Meridien Medina, Khaled Bin El Waleed Road, Medina, Saudi Arabia, Saudi Arabia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**欢迎加入我们的大家庭**
作为旅游业的世界级领导者,再没有比这更好的地方可供您一展身手了。如果您具有与他人沟通的本能并享受与他人合作,我们欢迎您加入我们的全球大家庭。在这里,您会找到一个您的个性和想法与您所做的工作一样都得到赏识的岗位。每一天,您都会敞开心扉,迎接各种可能性和成长机会,并有机会结识来自世界各地的人们。
**您将影响的**
无论客人在抵达时因旅行而疲惫不堪,还是因度假而倍感兴奋,您都知道如何让他们拥有宾至如归的感觉。对于清新的大堂、热烈的欢迎,以及您在协助办理入住手续并指引路线方面的效率,他们感到非常满意。当他们知道您真正关心他们的住宿品质时,您就会创造卓越。
**您将做的**
- 安排、确认和处理客人入住/退房,并为任何变更作出调整
- 收取付款,并根据需要验证和调整结算
- 为客人提供客房和酒店信息、路线指引、设施和当地景点信息
- 运行每日报告,查看需要传达给下一班工作人员的内容
- 完成交班和结算报告,并在每个轮班结束时可靠地清点收银柜账目
- 接受并记录唤醒电话,交付给相应的部门
- 向适当的安保人员和/或当局传达任何紧急情况、遗失物品或盗窃案件
- 保留紧急情况下的应急清单并传达任何必要的信息
**您应得的待遇**
我们将为您提供以下职场内外的支持:
- 富有团队精神的同事
- 鼓励性的领导风格
- 支持过幸福和快乐的生活
- 服务和回馈社区的机会
- 酒店客房、礼品店和餐饮折扣
- 认可计划
**我们寻觅的**
- 热情、以人为本的风范
- 团队优先的态度
- 注重细节的天赋
此职位要求遵守质量保证预期和标准。您可能需要在一段较长的时间内保持站立、就坐或行走。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
**欢迎您来到这里**
我们的首要任务是让您感受到自己和我们的客人一样受到欢迎。我们希望您感觉自在,并且知道自己对我们很重要。您将在自己的岗位上发挥才能。为此,您将得到赏识和重视。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_
艾美酒店以令人神往的旅游时代为灵感,以欧洲文化对享受精彩人生的经典追求呈现每一种文化。我们的宾客是心怀好奇、满蕴创意的大都会文化爱好者。他们期待每一次建立联系的机会,也喜欢放慢脚步细品当地风情。艾美酒店愿为宾客提供令人难忘的特色服务与体验,鼓舞他们 享受精彩人生。我们欢迎充满好奇、富有创意和酒店人才加入我们的团队。如果您喜欢与志同道合的宾客打交道,也渴望为它他们营造意想不到的体验,我们诚邀您与艾美酒店携手谱写未来的职业生涯。加入艾美酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航,**发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。
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