Senior Service Engineer

3 weeks ago

Dhahran, Saudi Arabia Yokogawa Full time

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose

To manage customer support as per customer requirements.

Key Responsibilities & Accountabilities
- Provides overall on-site leadership for the successful installation, checkout, and startup of system projects and/or the resolution of system performance problems.
- May perform preventative and remedial maintenance on non-Invensys instruments, and/or systems.
- Provides leadership in the staging FAT portions of the project as assigned by manager.
- Understands in detail Invensys contractual responsibilities as detailed in the Engineering Transfer Report.
- Responsible for the technical and commercial success of the Field Service responsibilities on systems projects.
- Meets with customers to detail startup and/or problem resolution plans before on-site work is begun, during the on-site work, and after work has been completed.
- Directs the activities of other on-site Invensys personnel in the resolution of system problems and/or the startup and commissioning efforts.
- Submits weekly reports to Service and/or Engineering management regarding startup efforts, punch list items, assistance required from management and/or the resolution of system level problems.
- Provides a high order of troubleshooting and consultation support to field personnel on complex systems problems within his or her field of specialization.
- As required provides expert technical support in the areas of: DOS, Venix/Unix or Invensys specified Operation System,
- Assists customers in modifying control systems to resolve process operation problems.
- Provides on-the-job training in the field of his or her expertise to Invensys Field Service personnel.
- Assists in the selling of Commissioning Services and Service Contracts to customers.
- Provides Sales Representatives with client information regarding the sale of future Invensys solutions.
- Submits WTL, FSR, and TEV on a weekly basis. All written paperwork must agree with call closeouts given to the dispatcher

Qualification and Experience
- A Degree in Engineering Field.
- Minimum 8 years experience in the Maintenance/Startup of Control System.

Competencies

Essential
- Have the spirit working with others, and building team works.
- Control system and maintenance concepts.
- Good understanding of basic Instrumentation

**Skills**:
Essential
- Knowledge of IT basics and Microsoft Applications.
- Maintenance and safety standards.
- Any control system knowledge.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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