Technical Support

1 week ago


Riyadh, Saudi Arabia ConnectSaudi Full time

As a **Technical Support** for a bulk SMS company, to be responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines.

You will supervise the implementation and maintenance of the company’s computing needs position:
**Key Roles & Responsibilities**:

- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.

**Qualifications**:

- ((Saudi Only))
- Bachelor's degree in computer science or information technology.
- 2+ years of IT experience.
- Proven track record in sales, business development, and client relationship management.

*

Application Question(s):

- Nationality?
- Expected Salary?

**Education**:

- Bachelor's (required)


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