Technical Support Agent
7 months ago
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
We are looking for a Technical Support Agent who plays a crucial role in providing technical assistance and resolving customer issues related to a company's products or services. They serve as the primary point of contact for customers, addressing their concerns, troubleshooting problems, and ensuring their satisfaction.
**Key Responsibilities**:
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
- Configure, and troubleshoot issues within the system and network issues
- Answering incoming support requests Calls/Texts.
- Support with running the system and check the overall status of it.
- Log and organize issues, then discuss issues in detail with the team to figure out solutions based on the recurring issues logged.
- Extract and organize reports when needed.
- Proactively follow up with customers to ensure their satisfaction and provide additional assistance if needed.
**Key Requirements**:
- Flexibility to work schedule.
- Must be an Arabic speaker (Native)
- Excellent English Communication Skills.
- Strong technical aptitude and understanding of the company's products, services, and underlying technologies.
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues efficiently.
- Effective communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Ability to explain technical concepts or instructions in a clear and understandable manner to customers with varying levels of technical expertise.
- Patience and resilience to handle challenging or frustrated customers and provide effective solutions in a calm and customer-centric manner.
- Strong organizational skills and attention to detail to document customer interactions accurately and maintain records.
- Ability to multitask and prioritize customer inquiries based on urgency and impact.
- Willingness to learn and adapt to new technologies, product updates, and industry trends.
**Key Qualifications**:
- BSc degree in Business Administration, Marketing or a relevant field Additional education or certification in a relevant field, such as information technology or computer science, may be advantageous.
- 1 year of business experience in a technical support role.
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