Senior Service Delivery Engineer

4 weeks ago

المملكة العربية السعودية, Saudi Arabia Sabre Full time

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Job overview

The service and support team maintains direct contact with customers pre-sale or post-sales or both. It develops and delivers detailed technology solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization, (i.e., billable hours). Project management activities include interaction with company and client managers and cost/schedule monitoring. May have some financial responsibilities including project cost estimating, proposal generation, and invoicing. May participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organization. Performance is typically measured by the capture of the consulting engagement and/or delivery of agreed solutions within budgeted hours.

Role and Responsibilities:- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)- Ensures delivery of objectives and client expectations are met in accordance with contractual obligations- Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures- Major focus on conducting technical training courses for customers and/or employees in the use of complex situations for multiple products- Interact with customer and functional organizations to develop specifications for content of courses- Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services- Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
- product support specialist-
- product support analyst-
- systems integration engineer-
- technical support-
- customer service-
- customer training-
- sales supportQualifications and Education Requirements:
- Minimum High School diploma, University student or graduate. Technical experience strongly desired- Travel Industry background is desired.- Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)- ITIL/ XML/ SQL/ API Programming- Experience using Salesforce CRM tool- Proficient English and Spanish written and oral communication skills- Demonstrates good time management and priority setting skills- Demonstrates effective teamwork skills- Demonstrates ability to work under pressure and handling complexity- Must be organized, able to multi-task and work in all areas as needed- Proven analytical and troubleshooting skills- Excellent customer service skills

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