Service Delivery Specialist
6 days ago
**Job responsibilities**
- Working with digital leader on basic troubleshooting, installation and service repair needed on designated digital systems.
- Working together with connectivity teams to Improve Effective connectivity, processes, and infrastructure.
- Keeping up to date on administrative responsibilities such as maintaining connectivity tasks logs and internal service records in a timely manner.
- Utilize the escalation process to resolve customer digital service issues and conducting root cause analysis that will lead to effective problem solving.
- Communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- A strong commitment to a career in technology with a passion and aptitude for both software and information technology.
**Qualifications**:
- bachelor’s degree in Information Technology.
- 1 to 5 years of experience of Digital solutions for recruitment and employee management
- Based in Riyadh
- Strong analytical and quantitative skills
- Strong IT and digital skills and capabilities.
- Proven ability to meet deadlines in a fast-paced changing environment
- Ability to work independently with minimum direction
- Excellent planning, prioritization and organizational skills
- Excellent interpersonal and verbal & written communication skills
- Demonstrated collaboration, negotiation and conflict resolution skills
- Analytical, problem solving & root-cause analysis skills
- Proficiency in Arabic/English
**Salary**: From ﷼3,000.00 per month
Application Question(s):
- Is the scientific specialization in the field of computer?
**Education**:
- Bachelor's (required)
**Experience**:
- service sales or human resources: 1 year (required)
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