Team Lead, Control Tower
1 month ago
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Job Req Number: 86945
Time Type: Full Time
- The Team Lead, Control Tower, has the responsibility for the daily operational quality standards delivered by the Neom Control Tower. The Team Lead/ Supervisor leads the team in all operational aspects of the daily business activities._
- Key activities:_
- _Visibility, tracking, reporting_
- _One-stop (System, Order, bookings, escalation,)_
- _Performance management (QBRs, KPIs, CAPA)_
- Detailed Responsibilities_
- _Supervise staff on operational tasks_
- _Monitor that all work assignments are performed on time._
- _Train staff in accurate handling of defined work instructions._
- _Support the staff in troubleshooting issues_
- _Monitor service quality provided to clients_
- _Monitor KPI target compliance internal and external_
- _Obtain strong working user experience with department key activities_
- _Present timeline and accurate tracking and event visibility towards clients_
- _Active exception management_
- _Lead continuous improvement initiative_
- _Develop relationship with Project Teams and becomes familiar with key contacts, unique requirements and operating processes._
- _Ensure that DSV processes are meeting target services levels._
- _Ensure that the Neom Control Tower team is meeting DSV and specific client setup KPI targets._
- _Ensure that the counterparts from Neom Control Tower operational teams are meeting DSV and specific client setup KPI targets._
- _Establish a very strong knowledge of DSV’s Transport Divisions product offerings and procedures to ensure flawless cooperation between operational departments and Neom Control Tower_
- _Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required._
- _Relay consistent issues to manager in a timely and efficient manner._
- _Escalate to manager proactively on continuous disputes, high level decisions and high-profile service issues and potential risk situations._
- Job Requirements_
- Education & Working Experience_
- _Relevant Diploma or Bachelor’s Degree_
- _Preferably with 3 to 5 years International Freight or Customer Service experience_
- _People management experience is an advantage_
- Skills & Knowledge_
- Professional Knowledge:_
- _Strong industry knowledge and Supply Chain understanding_
- _Deep understanding of transport customer requirements_
- Software Skills:_
- _Good command of Microsoft office programs_
- _Other ERP, order management and DSV related systems would be an advantage._
- Language Skills:_
- _Good command of written and spoken English_
- Skills & Competencies_
- _Advanced Leadership and team management skills_
- _Attention to detail and problem-solving skills_
- _Strong written and verbal communication_
- _Ability to communicate constructive feedback_
- _Implement new tasks_
- _Maintain consistent teamwork mindset_
- _Ability to work in a diverse and global team environment_
- _Amenable to work in shifting schedules or as required by the business_
- _Maintain a professional demeanor at all times_
- _Complete Data analytics_
- _Investigating Issues and root cause analysis_
- Other Requirements_
- _Strong problem solving_
- _Naturally proactive behavior_
- _Pragmatic and solution driven_
- _Works well under pressure_
- _Customer Service_
**DSV - Global Transport and Logistics**
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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