Engagement Lead, Drivers and Partners' Experience

5 months ago


Riyadh, Saudi Arabia Afaq - Warehouse Branch Full time

Experience in warehouse operations
- Experience with planning, performance metrics, and process improvement

In this impactful position, you'll work closely with teams to roll out new initiatives, products, and features, improving driver engagement throughout their journey.

Key job responsibilities

A day in the life
Implement new initiatives like round tables, listening mechanisms, with relevant teams to create a culture changing program for drivers experience.
Extract insights from data, analyze and address business problems at their core, considering the bigger picture. Keep an eye on driver sentiment, address pain points, suggest changes, and explore new feedback channels.
Collaborate with Delivery Service Partners to create a global recognition and rewards program, elevating motivation and performance for their drivers.
Take charge of regular communications to business leaders, showcasing partnership and sentiment opportunities for improved customer satisfaction and retention in the DSP Program.

Dammam, 04, SAU | Hofuf, 06, SAU | Jeddah, 09, SAU | Medina, SAU | Mekkah, SAU | Riyadh, 01, SAU
- Experience managing teams
- Experience with data analysis



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