Customer Engagement Partner

5 months ago

Riyadh, Saudi Arabia Novartis Full time

391923BR

**Customer Engagement Partner**:
Saudi Arabia

**About the role**

Job purpose:
To achieve agreed sales, productivity and performance targets within a given territory.
Major accountabilities:

- To meet or exceed sales targets (market share/market share growth) within agreed budgets and timescales.
- To engage with multi-disciplinary teams in key accounts & facilitate the necessary communications that support center onboarding to Novartis Advanced Therapies especially RLTs & RLIs including future launches.
- To demonstrate advanced levels of scientific knowledge of disease & products within the therapeutic areas of the franchise.
- Follow up on ordered doses until delivery and administration.
- Master excellent communication skills to engage with key scientific leaders & decision makers in key accounts to facilitate access, referral, protocols & adoption of Novartis advanced therapeutics.
- Gain insights relevant to the business & therapy areas & timely communicate these insights internally within the cross-functional teams.
- To achieve agreed contact, coverage, and frequency targets through face to face and meetings and deliver agreed customer centric activities within operating budget.
- To promote defined Novartis products according to campaign briefs and policies.
- Maintain excellent relationships with key external stakeholders.
- To ensure outstanding personal and team knowledge, and understanding of Novartis priority products, technical information, product strategy, positioning, key messages, and programs.
- Effective administration of territory business including, maintenance of high-quality record systems, daily communication with administrative systems and timely processing of territory business expenses (AV and personal).

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**

Ideal background:
**Education**:

- Degree educated in pharmacy OR Life science degree,
- Paramedic/nursing qualification, country relevant medical sales accreditation

**Experience**:

- Proven, successful commercial track record.
- Minimum 1- 2 years in pharma environment.
- Oncology background is a plus.
- Knowledge of pharma industry and its changing environment
- Demonstrable high achievement in same or other relevant fields

**Language**:
Excellent command in written & spoken English language is a must.

**Division**

International

**Business Unit**

APMA IMI

**Work Location**

Riyadh

**Company/Legal Entity**

SAUDI PHARMA DISTRIB SAU

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

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