Clearance Agent

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS:

- **KEY PURPOSE**:
Ensure that shipments are processed in a timely and efficient manner.
- **KEY WORKING RELATIONSHIPS**

**CONTACT**

**FREQUENCY**

**REASON**
- **Internal**

SNAS Gateway staff

Daily

To facilitate clearance procedures
- **External**

Saudi Arabian customs

Daily

To facilitate clearance
- **DECISION MAKING AUTHORITY**:
**Decisions**

**Recommendations**

Correction of shipment paperwork

Correction of duty payment for routine shipments

Duty payment for non-routine payment
- **PRINCIPAL ACCOUNTABILITIES**:

- Coordination with Operations Agents and Customer Sercvice to folow up hold shipments
- Checking tariff code currency and valuation of invoice
- Checking the duty exemption status of the shipments.
- Visit Ministry of Commerce/Information as appropriate
- Ensure correct documentation is prepared for clearance and forwarded to Ground Operations in accordance with the procedures
- **MAJOR CHALLENGES**

Liaising with Customs authorities
- **DEGREE OF SUPERVISION**

Close supervision by Shift or Flight Supervisors
- YOUR PROFILE:

- **PERSON SPECIFICATION**
- **Education**

High school education
- **Experience**

2 years customs experience
- **Technical Knowledge/Skills**

Good command of English and Arabic.

Computer literate.

Full driving license.
- **Personal Attributes**

Influencing when operating with customs
- **COMPETENCIES**

**INFLUENCING THE BUSINESS**

**PASSION FOR CUSTOMER SERVICE**:Drive to identify, understand and give high priority to customer needs. Anticipating and providing solutions to internal and external customers in a helpful, friendly and honest manner.

**PLANNING & ORGANISING: Establishing** a course of action for self and others to accomplish goals. Establishing priorities, keeping track of progress and ensuring follow-up.

**INTERPERSONAL / COMMUNICATION**

**TEAMWORK**:Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.

**PERSONAL**

**ACHIEVEMENT DRIVE**:Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job. Being frustrated with the status quo. Setting high standards and challenging goals and continually striving to reach or exceed them.

**ATTENTION TO DETAIL**:Showing a general concern for all aspects and details of the job, accurately checking own work and monitoring data.

**TOLERANCE FOR STRESS**:Maintaining stable performance under pressure and remaining calm, objective and controlled in responding to urgent situations.

**PROBLEM SOLVING**

**ANALYTICAL THINKING**:The ability to systematically think through a situation logically and accurately. Analysing all relevant data when making decisions and providing recommendations.

**INFORMATION SEEKING**:Drive to seek out and assemble relevant information and data from a wide range of sources, ensuring that information gathered is relevant and adds value.

**TECHNICAL / PROFESSIONAL**

**DHL KNOWLEDGE**:Demonstrating an adequate knowledge of DHL strategy, services, products, organisation, procedures and business processes.

**FUNCTIONAL/TEHNICAL EXPERTISE**:Demonstrating a satisfactory level of technical and professional knowledge and skills in job related areas. Keeping up-to-date with trends and developments in area of expertise. Knows where to get in-depth expertise on specific technical areas.
- OUR OFFER: