General Manager- Riyadh, Ksa
6 days ago
Company Description
Trans Skills is a trusted advisor to many of the Middle East’s most respected organizations and a leading Human Resources Services Firm with an International Network active in 55 countries. Our clients range from the largest corporations to emerging growth companies and government bodies. We work at the highest levels of leadership to create tangible and enduring business impact.
Our core services include:
- Multi-country Payroll Outsource covering META
- Multi-country Single SaaS Platform
- Executive Search and Specialized Recruitment Services
- Manpower Outsourcing (EOR/PEO)
- HR Digital Transformation
- Psychometric Assessment, Gamified Learning, Coaching and Performance Management
**Job Description**:
Hiring for a client in the hospitality sector. This is an opportunity to join a brand-new concept and be part of something seriously exciting and stand out in the hospitality market. We are looking for a talented General Manager to hit the ground running and help take our business to the next level. You will be taking your knowledge of running efficient, profitable multi-faceted operations and contribute them to one of the premier hospitality groups in the region and combine your passion for experiences with the excitement of managing the venue.
**What** **you** **will** **do**:
Be involved in the creation of this venue from inception to launch. Reporting to the client corporate management, you will be responsible for directing all aspects of the venue from branded store management to vendor relations, contractor management and business development and growth. You will have the ability to manage and develop both staff and vendors across the business and have the foresight to develop and implement appropriate policies and procedures for optimal business growth and staff and customers satisfaction. You will be accountable for all the daily operations, personally performing tasks while leading the staff and managing related functions including but not limited to Purchasing, Financial Reporting & Budgeting, HR, IT, Marketing, and stall operations.
**Core Work Activities**:
- Successful establishment and launch client market.
- Create an engaged, motivated, and high performing team with strong positive culture and mínimal staff turnover.
- Working with a consultant design and implement an Operations Manual, all SOPs and creation of documentation showcasing best practices and processes.
- Manage the Vendor relationship manager to source brand appropriate vendors and negotiate tenancy agreements.
- Develop, implement, and monitor financial and operational annual plans Develop product range for sale within the client market stall.
- Liaise with the landlord on all relevant matters including but not limited too operations, permits, entertainment and seasonal activations.
- Work with the corporate finance team to establish annual budgets for market financial management.
- Monitor and report variances against budget in monthly finance meetings with corporate management.
- Develop and monitor sales reports and financial statements for monthly submission.
- Ensure all operating costs are in line with forecast sales and tenancy earnings.
- Ensure all financial targets are strived to be achieved and any shortfalls are investigated, and the relevant remedial actions are taken.
- Execute strategic plans including forecasting, cost control and inventories on a monthly basis.
- Work with the corporate Marketing team and in house marketing executive to develop and approve annual / seasonal marketing plans.
- Have a high-profile presence within the operation, managing and motivating the team to ensure they operate to highest quality standards of product and service.
- Investigate new and improved menus, food preparation, and service methods.
- Verify that all the staff performs their tasks as per their respective job descriptions and in line with company policies.
- Work with the Entertainment manager and 3rd party provider to develop and approve seasonal entertainment activations.
- Interact with guests to promote guest satisfaction and obtain direct feedback.
- Implement, and conduct regular trainings for the whole team based on the initial operations plan.
- Work with the corporate purchasing team to develop and implement guidelines and control procedures for purchasing and receiving.
- Oversee the maintenance of purchasing, receiving, and food storage standards.
- Liaise with suppliers to ensure deliveries are of the highest standards as required.
**Providing Exceptional Customer Service**:
- Oversee daily operations of tenants and client market stall to provide support on service behaviors that lead to customer satisfaction.
- Establish and implement to all vendors appropriate service recovery guidelines to ensure complete guest satisfaction.
- Improve market operation by monitoring vendors to understand if the offering meets guest expectation and adjust strategy where required.
- Manage da
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