Human Resources Manager

7 months ago

Hofuf, Saudi Arabia Wyndham Hotels & Resorts Full time

Wyndham Garden Dammam is now seeking a Human Resources Manager to join our team in the Kingdom of Saudi Arabia.

**Job Summary**:
The Human Resources Manager (in conjunction with the HR Team) will lead the day to day HR Operations.

This will include all aspects of Human Resources from employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness as well as the management of the HR Team, partnering HOD’s, Exec Com as well as driving the hotels KPI’s of GOP, Wynreview, LTO, AES etc.

**RESPONSIBILITIES**:
**Employee Relations**:

- Ensure that the agreed upon disciplinary process is maintained at all times and fair disciplinary processes are followed by all HOD’s.
- Maintain and enhance the open door policy to all Team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
- To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues.
- Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.
- Train the AHRM/HR Executive/HR Coordinator etc. in the above process
- On a monthly basis summarise all the incidents with regards disciplinary action and present to GM/RHRM with recommendations

**HR Administration**:

- Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to Team members and Supervisors/ HOD’s at all times. This includes, but is not limited to filing, administration of starters and leavers and payroll.
- To provide an advice service to Team members and Supervisors/ HOD’s on HR SOP’s, Wyndham and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
- Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters etc.
- Ensure that the handbook is kept up-to-date at all times and that it is reviewed and printed prior to on boarding.
- Ensure that sporadic Team member files audits are carried out on a monthly basis. Follow-up and ensure that team is fully trained on the correct filing standards.
- Payroll to be reviewed and checked prior to the GM/Director of Finance or Financial Controller signing
- Letters to be produced for the Team members in a timely manner
- On boarding process to be seamless

**Recruitment**:

- Conduct interviews for all Supervisory and HOD positions
- Work in conjunction with the RHRM for recruitment of GM’s/Hotel Manager’s/EAME’s/Director of Operations/Exec Com/HR Team
- Supervise HR team with regards to line level recruitment
- Participate in annual salary and benefit surveys
- Ensure that the employment contracts templates are pre-approved by RHRM prior to use and not edited
- Review manning and re-recruitment of all positions
- Ensure that the arrival experience is as good as the guests
- Ensures that all open jobs are posted on the Career website and the SOP’s and Wyndham standards are followed in using the system

**Performance Management**:

- Ensure that all departing Team members have the opportunity to have an online exit interview
- On a monthly basis ensure that a summary of exit interviews is sent to the GM as well as the HOD’s
- Ensure that the administration of the 3-month/5 month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
- Analyse the reviews to see if there are trends in the reviews; this is to be shared on a monthly basis with the GM

**Performance Review**:

- Ensure that appropriate training is done with the HOD’s and Supervisors that administer the review process
- Talent Reviews are alive and active and the target audience know why they are so important
- Pay increase master spreadsheet is constructed to be reviewed by the GM /DoF/FC as per the EMEA policy
- Pay increase letters are done in an accurate and timely manner. All letters are distributed, one singed copy returned and all the information updated in HRIS.

**HR Communication**:

- Conduct monthly departmental HR meetings and ensure that it is minuted
- Conducted weekly documented 121’s with all direct reports
- Share all relevant information with GM/RHRM in weekly 121’s
- Monthly HOD Meeting
- Weekly Exec Com Meeting
- Quarterly all Hotel Meeting
- Morning HR Meeting
- Attend Morning hotel meeting when needed
- Ensure that team publish the monthly hotel magazine
- Team member Meetings

**Third party contracts (where applicable)**:
Manage the following contracts:

- Transportation
- Team member/Staff dining
- Accommodation
- Pest Control
- Medical Insurance

**Training**:

- Ensure that the Trainin

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