Customer Experience Associate
2 weeks ago
**About **Calo**
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
**What you’ll be working on**
- Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
- Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
- Onboarding customers to kick-off their journey
- Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
- Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
- Communicating feedback to the team and following up on resolving customers’ pain points
- Fresh graduate or preferably working in a customer service role for 1 - 3 years
- Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
- Passionate about problem solving; you get satisfaction from making people’s lives better
- A people’s person by nature
- Have a deep sense of empathy & drive to resolve customer issues
- Maintain a calm demeanour when facing challenges or stressful situations
- Ability to organize your time efficiently, and complete tasks in a timely manner
- Interested in working on shift basis
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Customer Experience Associate
1 month ago
Riyadh, Saudi Arabia Calo Full time**About Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **What you’ll be working on** - Communicating with customers over live chat and phone calls to answer their questions and...
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Customer Experience Associate
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