First Line Manager Hospital

6 months ago

Riyadh, Saudi Arabia MSD Full time

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities. Our team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

**Position Overview**:
The First Line Manager (FLM) is responsible for sales and people management which includes:

- **Territory Management**: business analysis and planning, sales management, resource allocation, segmentation and targeting, coaching and reporting.
- **Building talents**:personal and team development.
- **Customer management**: including building customer plans and managing relationships with key opinion leaders.

**Major Responsibilities**:
**Territory Management**:

- FLM develops a regional plan in conjunction with his / her immediate supervisor. This plan identifies objectives for work on the assigned, such as sales and market share, call contact rates, meetings, targeted customers, strategies, tactics and follow up.
- The FLM stays constantly aware of sales developments, physician reactions to promotional campaigns, trends in competition, new competitor product entries, and effectiveness of campaign materials through appropriate frequency and efficiency in visits. FLM also communicates back medical information inquiries, medical literature, etc. to the company from customer contacts. Changes in the market which pose a potential threat or opportunity should be discussed with management.
- The FLM contributes to achieving maximal sales and market share for each product included in his/her responsibility area.
- The FLM is required to meet/ exceed the objectives set for promoted products and meets or exceed projected market share.
- In Alignment with his/her manager, the FLM plans and organizes activities within the territory. This is based on an analysis of opportunities and objectives and then implements action plans in such a manner that ensures time and effort are properly utilized to maximize effectiveness on territory.
- The FLM optimizes team territory planning and is responsible for the management of the sales force as per the performance standards.
- The FLM is responsible to develop & train sales representatives on effective sales techniques and continuously be in the field.
- The FLM should continuously support his team members and help them to work on their development plans, creating a culture of trust, fostering collaboration between team members and internal stakeholders.
- All assigned reports are compiled and submitted by the FLM in an accurate manner and as per schedule date.
- All requested information by management, whether through electronic systems or written reports, are compiled, analyzed and submitted by the FLM in an effective and efficient matter.

**Building talent**:

- The FLM constantly updates his / her product knowledge and communication skills in order to maintain the high level of professional competence required for the successful execution of assigned responsibilities.
- The FLM writes his Performance Development Plan with guidance and agreement of the Manager, who assesses it quarterly for progress, and is responsible for agreeing and reviewing the same with his sales reps.
- The FLM is responsible to attract, coach, develop and retain talent.
- The FLM complies with the letter and spirit of all local laws and regulations and conducts himself in a professional and highly ethical manner consistent with company policy.

**Customer management**:

- The FLM develops and execute with his team on customer plans.
- The FLM build and maintain long term relationships with key customers and scientific leaders.

**Required Skills**:

- Strong business acumen.
- Analytical skills, result orientation, leadership, transparency, and resilience.
- Ability to work under pressure, agility, and cross functional collaboration.
- Excellent communication skills, motivational, and team building skills.
- Excellent people management skills.

**Qualifications**:

- Minimum 5 years' experience in pharmaceutical companies at least 1 year as people manger is preferred.
- Leadership skills to drive performance and build a collaborative team culture.
- Hospital and Acute Care experience is preferred.
- Winning mindset & Drive for results.
- Strong business acumen & analytical skills.
- Strategic thinking and planning.
- Execution excellence.
- Excellent communication and interpersonal skills.
- Cross functional collaboration.
- Proactive & challenges the status quo.
- Coaching.
- English proficient.
- Strong customer management and customer engagement skills.

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised

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