E-commerce Manager

2 weeks ago


Riyadh, Saudi Arabia EOS Recruitment Full time

**Position**:E-Commerce Manager

**Location** -Riyadh

**The Company**: A big fashion and retail conglomerate.

**The Role**:
**Major Responsibilities**:
Website:

- Update product information and content on the website
- Update content-managed areas (copy & artwork)
- Investigate and report any operational/technical issues arising
- Monitor the website to make sure all information is available and correct
- Test and deploy functional projects /improvements
- Liaise with internal resources regarding the day-to-day management of the website.
- Evaluate approaches & strategies to improve website sales conversions & customer engagement

Operations:

- Process customer orders from order placement to delivery
- Supervise the preparation/packing of the order for delivery
- Liaise with the shipping provider to follow up on order pick-up and delivery.
- Follow up on E-commerce customer issues and solve them.
- Provide after-sales customer service for E-commerce clients

Marketing:

- Liaise with Marketing Manager to implement and support campaigns
- Investigate, evaluate, and assess new ways of generating additional traffic/orders.
- Produce reports to analyze the performance of all online marketing campaigns and promotions (via reports, analytics, surveys, etc)

Measurement:

- To meet and exceed all agreed performance objectives (sales, conversions, engagement)
- Continuous improvement of customer satisfaction
- Meet internal service levels for website activity and management
- Maintaining an excellent level of service to the business

**Qualifications & Desired Skills**:

- Prior experience in the retail environment.
- Understanding of order management/customer fulfillment in an e-commerce context
- Experience using packages like Excel and Photoshop
- Familiar with data management
- Previous experience of the website or e-commerce CMS
- A basic understanding of Google products such as Webmaster Tools & Analytics would be desirable.
- Experience of Magento would be a plus

**Non-Technical Competencies**:

- Good eye for detail
- Self-driven and willing to constantly improve
- Good interpersonal skills
- Good communication skills
- Excellent in English


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