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Front Desk Agent
2 months ago
Join Eram Talent as a Front Desk Agent in the hospitality industry As a Front Desk Agent, you will be the first point of contact for guests and play a crucial role in creating a positive and welcoming experience. Eram Talent is committed to providing exceptional service and creating memorable stays for our guests.
**Responsibilities**:
- Greet and check-in guests, ensuring a smooth and efficient process
- Handle guest inquiries and provide information about hotel facilities and services
- Assist with guest requests, such as booking reservations, arranging transportation, and providing recommendations for local attractions
- Maintain accurate records of guest interactions and transactions
- Handle guest concerns and complaints in a professional and timely manner
- Coordinate with other departments to ensure guests' needs are met
**Requirements**:
- Prior experience as a Front Desk Agent or in a similar role is preferred
- Excellent communication and customer service skills
- Strong problem-solving abilities
- Attention to detail and ability to work in a fast-paced environment
- Flexibility to work shifts, weekends, and holidays as required
- Proficiency in English; knowledge of additional languages is a plus
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