Ms Tawal Service Improvement

4 weeks ago


Riyadh, Saudi Arabia Ericsson Full time

**About this opportunity**

This is a customer-facing role in support of Service Ownership, and a key interface towards Ericsson Service Delivery Units(SDU), to secure the performance, optimization, and continued evolution of the Service.

**What you will do**
- Responsible for the measurement and reporting of the Service towards the customer. This includes the KPI's, SKPI's and SLA's /WLA's as agreed within the commercial contract.
- Responsible for the continual Service Improvement plan of prioritized activities working with the Ericsson Service Delivery Units (SDU), the customer and any relevant ASP's.
- Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management
- Coordinates & main operational interface towards the Service Delivery Units & Operator for Experience Management Centre related to reactive and/or proactive / predictive Customer Experience Management

**You will bring**
- Collect & review key input on customer & stakeholder needs
- Consolidate & analyze recommendations to identify gaps & potential improvement opportunities
- Support leadership teams in prioritization of key improvement areas, linked to customer & business value
- PerforM/Facilitate initial structural analysis of problem or opportunity, defining analysis strategies including data/information
- PerforM/Facilitate quantitative analysis e.g. capability, graphical analysis, regression etc
- Support in validation of the operational results of the improvements, as well as support in translating the results

**Additional Requirements**
- Develops a sound understanding and experience in own area of specialism,
- continuously builds knowledge of the company through experience and own initiative Knowledge
- Solves complex problems taking a new point of view on existing solutions,
- exercising judgement based on the analysis of multiple sources of information Contribution
- Impacts quality of own work and the work of others in the team and those of closely related teams Interaction
- Requires the ability to explain information to others, often in straightforward situations.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: 731958



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