HR Manager-saudi Support Office

3 weeks ago

Riyadh, Saudi Arabia Serco Plc Full time

HR Manager - Saudi Support Office
Make a difference every day
The Job Opportunity
We are currently looking to hire an HR Manager - Saudi Support Office to be based in Riyadh, KSA.
Serco is committed to delivering world-class citizen services in line with KSA’s Vision 2030.
Serco helps businesses and governments maximize ROI and extend the life of their assets. We manage their assets and people and use our data and insights to improve the experience of anyone who interacts with their products or services.
Key Purpose To work with the HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demand of the company To manage, execute, direct and monitor delivery of HR services to support people management to the business and provides human resource advise for People Managers, covering all areas of the employee lifecycle including employee relations, performance management, pay review, talent management and absence management and will manage from one to a team of HR officers. To coordinate with Centre of Excellence for any initiatives that needs to be implemented to KSA including but not limited to medical insurance renewal, wellbeing activities, graduate programmes and students/trainees placement. Through leadership empowerment the job holder will have operational accountability providing guidance, direction and motivation to department managers and people managers
Reason for role
To provide support to all the Contracts across the Kingdom of Saudi Arabia.
Key accountabilities Works with both the HR Business Partner and HR Shared Service management to agree and implement strategies that support business objectives such as but not limited to: Internal policy establishment & authentication Employment contract authentication Fix and monitor the Nitaqat and improve the percentage of Saudisation Accountability to fix SSS and SSSB status from Red to Green category Ownership and produce a Nationalisation Strategy Lead and implementation of Nationalisation programme i.e. Fursati, Tamheer, Payroll, Overtime, final Settlement and TG calculation and payment to be in line with KSA regulations Provides a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resources issues, employee life cycle procedures and policies, consistent with employee standards, legislation and guidelines in the county of operations; Provides coaching and mentoring to line managers on employee relations, performance management, pay review, talent management, absence management and people transition management; Responsible for ensuring the quality of on-boarding within the business units and managing the contract specific on-boarding process for people managers and employees; Assists people managers in the development of manpower plans on an annual basis; Identifies capability gaps and provides analysis to the HR Business Partner to ensure capability gaps are closed; Ownership of the implementation and monitoring of the Performance Management process within their contracts, including providing training to people managers; Delivers training appropriate to support the implementation of people management initiatives or to embed policies and procedures; Implements employee engagement initiatives across the contract base to drive a culture of exceptional customer service; Facilitates the annual employee survey and works with people managers to develop action plans; Provide the required support to HRBP in all transitions and mobilisations within their division; Support the annual pay review process within their business unit, ensuring people managers are following any Group or Regional Compensation and Benefits Procedures and that performance ratings are correctly reflected, final review and approval obtained by County Director & HRBP ; Monitors progress against Nationalisation targets within their contracts and identifies areas for improvement following consultation with people managers; Prepares weekly and monthly reports and make sure the Serco Essentials training is delivered to all SSS and SSSB staff accordingly. Manage ad hoc projects as directed by the HRBP. Attends audits and ensures actions are closed following audit reports; Acts in accordance with the Governing Principles of Serco at all times and is a champion of the Governing Principles within their contracts; To support a number of audits and accreditations, expected to support the preparation of evidence and the audit/accreditation process to ensure Serco and client achieve the necessary standards. To lead and support the classification activities and work with the team to secure the classification. Responsibility of the Organization Chart, planning and updating for all projects Responsibility of the Nationalization for Serco KSA, planning and implementation, strategy and solutions for any changes that may occur to the systems, leading the operations and assure the

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