Service Management Specialist

2 weeks ago


Riyadh, Saudi Arabia Open Technologies Full time

1. Responsible for driving and managing Incident Management; Problem Management; Change Management; Asset/CMDB Management; Knowledge Management, Service Continuity (including DR and BCP) and Event Management
2. Establish KPI metrics, benchmarks and promote a culture of Continual Service Improvement.
3. Manage work assignments and projects within IT Production services. Monitor for compliance with department & organizational policies and procedures. Support Internal and external auditors for IT Audits.
4. deliver management and operational reports related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for ITIL processes at regular intervals.
5. Schedules and conducts regular business and service performance reviews and documents progress of actions.
6. Responsible for identifying and executing opportunities for process improvement including the development and implementation of best practices and continuous improvement initiatives for business units.
7. Accountable for regular Service Level achievements reviews with Stakeholders
8. Service Single Point of Contact for key stakeholders and first level of escalation for operational issues.

Saudi nationality only

**Salary**: From ﷼14,000.00 per month



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