Online Merchandiser

2 weeks ago

Riyadh, Saudi Arabia Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**ROLE PURPOSE**:

- **Purpose**:
End to End Management of online Trading and merchandising Operations to reach Ecom Revenue target and associated KPIs (Forecast, Revenues, Merchandising, Content, Website trading & merchandising related KPIs)
- **Assortment management**
Define the Ecommerce Master assortment with the planning & master data team

Ensure proper stock levels for ecom sales and promotions

Prepare sales forecasts at Category, Brand and SKU level in alignment with planning

**Merchandising**:
Data driven product merchandising for Homepage, categories, sub-categories, and landing pages
Price monitoring,
Availability based on forecasts and Ecom catalogue
Product data sanity (title, descriptions, content, prices), availability

**Product Life Cycle**
New product launches, end of life products and product substitution process

**Website animation & updates**:
Working closely with the Buying Team, to define, agree and execute sales and promotional plans
Homepage, Category / Campaigns & Brand landing pages updates
Calendar promotions, and campaigns management
USPs highlight

**Website maintenance**
Static pages maintenance: About us, Terms & condition, Store locator etc..

**Content**
Optimize content (descriptions, images etc..)

**Drive on site performance**
Look for data driven improvement opportunities such as Design changes through A/B testing, Site search, customer journey to conversion
Use VOC to enhance the product and optimize the on site experience

**Overall Ecommerce improvements linked to trading**
Post purchase experience (Last mile), return & refund process, customer feedback

**KEY ROLE SPECIFIC ACCOUNTABILITIES**:

- Drive Financial Targets
- Lead the Merchandising and Trading of the various e-Stores, maximising cross & up selling, product positioning and stock availability
- Responsible for daily/weekly management of products going live ensuring 100% accuracy of product content and assets.
- Weekly/monthly competitor/market analysis highlighting opportunities and risks
- Building strong relationship with internal teams. Excellent communicator within internal team to support correct timely execution
- Project manage key internal projects and ensure on time quality delivery by working with multiple internal stakeholders

Minimum Experience and Knowledge:

- 3+ years’ experience in a relevant Ecommerce & Merchandising role preferably within a multi-channel retailer or pure-play.
- Highly operational, with an understanding of retail processes
- Experience of handling negotiations and being able to build strong relations across key stakeholders.
- Strong analytical and numerical skills with experience in producing trade reports and analysis.
- Experience with In SAP, PIM, Google Analytics
- Experience in Shopify plus and ability to learn new technology quickly.

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference

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