![Gilbarco](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
2 weeks ago
**JOB TITLE: Technical Support Engineer**
**DEPARTMENT: Retail, Operations**
**REPORTING TO: Regional Service Manager**
**LOCATION: KSA**
**PURPOSE OF POSITION**
To provide a professional first technical point of contact for the customer. Diagnose fault-related cases. Manage field service technicians to meet performance objectives.
**KEY RESPONSIBILITIES**
- Track and report HSE activities for the team monthly
- Manage day to day plan for maintenance calls
- Track in-scope / out-scope maintenance activities
- Manage spare parts replacement & warehouse management.
- Tech support for GVR partner on ground
- Manage new installations
**POSITION RELATIONSHIPS**
**Internal**
- Team Leader / Service Manager
- Project office
- Engineering
- Other internal Gilbarco AFS departments
**External**
- Oil companies
- Sub-Contractors
- Branded Marketers
- Commercial and private use clients
- Government & Municipalities
**MEASURES OF PERFORMANCE (INDICATORS)**
**Leading**
- 100% HSSE compliance.
- 98% Calls completion monitoring within stipulated & tracked SLA’s.
- 100% Feedback provided to service desk with in stipulated SLA’s.
- 100% Support of all teams, within your region
**Lagging**
- First time fixes are achieved above 95% of all there calls attended to in the month.
- Compliance around product standard work requirements, to ensure quality at all time.
- 100% housekeeping is maintained across all site, projects and company assets.
- An above normal level of professionalism and integrity.
- Importance on been punctual at all times, with an aim at achieving 100% planned response time.
- 100% Accuracy, completion and submission across all paperwork and audits submissions
**PERSONAL QUALIFICATIONS & EXPERIENCE**
**Education/Achievements**
**R**equired**
- Engineering degree (electronics and communication, electrical is preferred)
**Preferred**
- Diploma in Electrical/Mechanical/Electronics Engineering
**Experience/Knowledge**
**R**equired**
- 1-3 years working experience within a service-based industry
**Preferred**
- Forecourt maintenance experience is a plus
**Specific Skills**
**R**equired**
- Proven logical problem-solving skills
- Basic IT knowledge
- Good leadership skills
- Proficient computer skills
- Accuracy, efficiency and reliability are key skills
- Ability to communicate quickly and effectively both written and verbal
- Driving license is a must
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
**Customer Driven**
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.
**Collaborative**
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.
**Inclusive**
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways or communicating.
**Accountable**
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.
**Champions VBS**
- Identifies and creates the processes necessary to get work done.
- Separates and combines activities into efficient workflow.
- Seeks ways to improve processes, from small tweaks to complete reengineering.
- Is a simplifier, focused on cutting through complexity.
- Prioritizes to the critical few - focuses on what matters most.
**Self-Aware**
- Reflects on activities and impact on others.
- Proactively seeks feedback about shortcomings.
- Admits mistakes and gains insight from experiences.
- Knows strengths, weaknesses, opportunities, and limits.
**Pioneering**
- Comes up with useful ideas that are new, better, or unique.
- Introduces new ways of looking at problems.
- Can take a creative idea and put it into practice.
- Encourages diverse thinking to promote and nurture innovation.
**Agile**
- Learns quickly when facing new situations.
- Experiments to find new solutions.
- Takes on the challenge of unfamiliar tasks.
- Extracts lessons learned from failure and mistakes.
- Bounces back from setbacks and failure.
Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and com
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