Visitor Experience Coord

7 months ago


Hofuf, Saudi Arabia Eram Talent Full time

**Duties and responsibilities**:

- Design Visitor Journey for Ithra events and ensure a smooth operation in delivering the journey.
- Administer reservations and membership processing, ticket sales refunds, cancellations.
- Explain and executes customer services polices & procedures in manner that will be understood and will reflect favorably upon Ithra.
- Compiles feedback information from visitors, results of visitor survey and daily financial transactions from ticket and membership sales.
- Administers daily activities related to call center, tour guides and visitor survey.
- Conduct market analysis to ensure the best practice in visitor services operation.
- Coordinate with other stakeholder to design the visitor journey in all Ithra events
- Develop and regularly update Visitor Experience Unit policies and procedures
- Analyze operation data and create dashboard that monitor day to day operation and performance.
- Perform other duties as assigned by the direct supervisor

**Requirements**:
**Minimum requirements**:
Ø You must have Full Arabic Writing and Editing Professional Proficiency
Ø 3 years of working experience in Customer Services, Event Management, or similar.
Ø Previous experience in a similar position is an asset


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