Technical Solution Manager

5 days ago

Riyadh, Saudi Arabia Kyndryl Full time

371534BR

**Why Kyndryl**

**Your Role and Responsibilities**

A Technical Solutions Management professional is responsible for the development and sales of IBM Infrastructure Services solutions and value directly to customers. By using a combination of IBM and non-IBM offerings, services, labor, assets, hardware, and software products, the Technical Solution Manager (TSM) leads the creation of the value proposition, the solution and associated cost cases for complex, multi-year opportunities which meet the customer's requirements and assist in solving their business problems.
The technical directions established by the Technical Solution Manager are the foundation of IBM's solution and heavily influence sales, human resource, contract and delivery strategies for the engagement. The Technical Solution Manager owns the definition of the technical solution and is the primary source of engagement management and solution design for the given deal.
- This is a client facing job role, the Technical Solution Managers are expected to spend 40-70% of their time in face-to-face discussions with IBM clients.
- They are responsible for the development and sales of IBM Strategic Outsourcing solutions directly to clients.
- Their leadership provides the foundation of the IBM solution that influences our sales teams, human resources, C&N and delivery strategies for the engagement. TSMs own the definition of the services solutions, are accountable for the overall success of the engagement and are the primary source of IBM Global Services engagement management and solution design around the world and across all product and technical disciplines.
- The TSM works in conjunction with the larger pursuit team (Sales, HR, C&N, Delivery, Pricing, Risk, etc) to deliver a winning solution.

Key activities and responsibilities include:

- Articulating the business and technical value of our solutions and products to senior managers and technical decision makers (within IBM and our customers).
- Positioning our technical solutions in competitive scenarios.
- Liaise between our worldwide and regional technical leaders.
- Own and drive technical solution strategy and design.
- Propagate technical Infrastructure Services solution assets and best practices.
- Remove technical barriers and motivate teams.
- Drive competitive winnable deals in the Middle East & Africa region.
- Responsible for the development of competitive cost cases for complex, multi-year opportunities which meet the customer's requirements
- Responsible for understanding country specific requirements, and "localizing" global best practices.
- Create and use intellectual capital to solve diverse client issues in an innovative way.

**Required Technical and Professional Expertise**
- Self-motivated and have the ability to network across a broad team.
- Comfortable in both a technical dialogue (understanding the customer’s IT infrastructure and technical objectives) as well as a business dialogue (explaining the TCO reductions or ROI benefits of our solutions).
- Understand different IT infrastructure service towers (e.g. Systems, Network, Mobility, Resiliency, Security) along with governance and the integration between such service towers.
- Understand IT managed services on-premise, off-premise and hybrid and able to present the overall solution to Enterprise customers to CxOs agreement.
- Strong written and verbal communication, including technical writing skills.

**Preferred Technical and Professional Experience**
- IT Architect experience or similar delivery role.

**Required Education**

Bachelor's Degree

**Preferred Education**

None

**Eligibility Requirements**

Please refer to the JD

**Country/Region**

Saudi Arabia

**State / Province**

AR RIYAD

**City / Township / Village**

Riyadh

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

IBM wants you to bring your whole self to work and for you, this might

mean the ability to work flexibly. If you are interested in a flexible working pattern,

please talk to our recruitment team to find out if this is possible in the current working environment.

**Primary job category**

Services Solutions Management

**Role ( Job Role )**

Technical Solution Manager

**Employment Type**

Full-Time

**Contract type**

Regular

**Position Type**

Professional

**Travel Required**

Up to 20% or 1 day a week

**Company**

(Y059) Kyndryl Saudi Information Technology Company

**Is this role a commissionable/sales incentive based position?**

No

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