Supervisor/المشرف - Rentokil Initial
7 months ago
تنفيذ المعايير المحددة في دليل العمليات لدينا.
- إجراء فحوصات التحكم في الجودة اليومية للتحقق من أن العمل يتم بشكل صحيح وفقًا لمعايير الشركة.
- قيادة تنفيذ المعالجة في حالات معقدة لمكافحة الآفات، وتدريب ودعم الفرق في المشاريع الكبيرة.
- تقديم خدمة ممتازة أثناء زيارات المعالجة مع اعتماد المفردات المهنية والتواصل المناسب مع العملاء.
- جدولة وأداء وتدريب الفنيين وفرق الميدان الأخرى على صيانة المعدات.
- تعريف الوقت والمنتجات والقوى العاملة اللازمة لخدمات مكافحة الآفات لنوع محدد من العملاء.
- مساعدة وحدة الهندسة التقنية في إعداد تقارير إعلان حوادث العمل.
- إجراء تدريبات استقبال لجميع الأعضاء الجدد في الميدان وتدريبًا عمليًا لجميع الأعضاء الجدد في جميع الأقسام.
- مساعدة فريق المبيعات في مسح أماكن العملاء المحددة.
- إجراء تجربة ميدانية للمنتجات الجديدة وتقديم التعليقات إلى وحدة الهندسة التقنية.
- مراقبة جودة الخدمة من خلال الفحوصات الموقعية، وأوراق الخدمة والتقارير، والتواصل المباشر مع العملاء. - التواصل والتنسيق مع موظفي الصيانة والتخزين لمتابعة حالة آلاتهم وأدواتهم.
- ملء التقارير المعينة (تقرير تقدم الجودة، تقرير المناطق الحرجة، قائمة التحكم في الجودة، إلخ) وتقديمها إلى مدير ضمان الجودة النهائية.
- مساعدة ضباط العمليات أثناء إجراء فحص السيارات الشهري.
- مساعدة قسم المحاسبة أثناء إعداد تقرير جرد السيارات الشهري الخاص بهم.
- أداء جميع المهام وفقًا لمعايير السلامة والأمان لدينا.
- أداء أي مهام أخرى مكلف بها وخاصةً دعم واستبدال أعضاء الفريق الآخرين.
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