Call Center Agent

4 weeks ago


Hofuf, Saudi Arabia Hill International, Inc Full time

Answering phones from customers professionally and responding to customer inquiries and complaints.
- Processing required information using the Facility Management CAFM system.
- Handling and resolving customer complaints regarding maintenance service problems.
- Processing all enquiries or escalations requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
- Perform other duties as assigned by the line manager/supervisor.
- A relevant Bachelor Degree
- 2 years call center experience
- Knowledge of administrative, clerical and customer service principles and practices.
- Knowledge of administrative and clerical procedures and systems such as MS Word, Excel, Outlook.
- Excellent communication and organizational skills.
- Excellent written and spoken English skills. Having excellent written and spoken Arabic skills is preferred.
- Able to perform multiple tasks simultaneously

LI-KJ1



  • Hofuf, Saudi Arabia Teleperformance Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...

  • Customer Care Agent

    2 months ago


    Hofuf, Saudi Arabia 1st Talent Full time

    **SAUDI ONLY** For immediate Hiring "Customer Care Agent / Receptionist" For a medical center in Dammam, KSA **Requirements;** - Must have at least 1 year of experience in Customer Service / Reception (Preferable those with medical experience) - Must be fluent in English - Microsoft skills - Can handle the clients **Main Tasks;** - Welcome the patients &...

  • Customer Care Agent

    2 days ago


    Hofuf, Saudi Arabia 1st Talent Full time

    **SAUDI ONLY** For immediate Hiring "Customer Care Agent / Receptionist" For a medical center in Dammam, KSA **Requirements;** - Must have at least 1 year of experience in Customer Service / Reception (Preferable those with medical experience) - Must be fluent in English - Microsoft skills - Can handle the clients **Main Tasks;** - Welcome the patients &...

  • Customer Service

    2 weeks ago


    Hofuf, Saudi Arabia 1st Talent Full time

    **Customer Service Supervisor / Call Center Supervisor** We are hiring A "Customer Service Supervisor / Call Center Supervisor" for a Medical Center in Dammam, Saudi Arabia **Job Summary**: - He will be responsible for supervising customer services activities - Will be responsible for organizing and overseeing the daily activities. - Manage staff...

  • Call Center

    3 weeks ago


    Hofuf, Saudi Arabia Bupa Arabia Full time

    Provide a high level of customer service and professional communication skills. - Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times. - Highlight any recurring problems...

  • Customer Care Agent

    3 weeks ago


    Hofuf, Saudi Arabia 1st Talent Full time

    We are hiring "A SAUDI Customer Service Agent" for A Medical Center in Khobar, Eastern Providence, Saudi Arabia **Job Description;** - Will be responsible for replying the clients inquiries via different tools (Face to face, phone, Mail Or WhatsApp) - Will be responsible for sending data to the client as required & handle their complains - Will follow up...


  • Hofuf, Saudi Arabia 1st Talent Full time

    We are hiring for A Medical Center In Khobar, Eastern Providence, Saudi Arabia A Customer Care Agent Job Description; - Will be responsible for replying the clients inquiries via different tools (Face to face, phone, Mail Or WhatsApp) - Will be responsible for sending data to the client as required & handle their complains - Will follow up the clients...

  • Customer Care Agent

    2 weeks ago


    Hofuf, Saudi Arabia 1st Talent Full time

    We are hiring "A SAUDI Customer Service Agent" for A Medical Center in Khobar, Eastern Providence, Saudi Arabia **Job Description;** - Will be responsible for replying the clients inquiries via different tools (Face to face, phone, Mail Or WhatsApp) - Will be responsible for sending data to the client as required & handle their complains - Will follow up...


  • Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Anesthesiology Subspecialist**Basic Function**: Administers anesthesia to patients during surgery, surgical, obstetrical and other medical procedures performed at Johns Hopkins Aramco Healthcare. Assess and treat critically ill patients and patients under the care of subspecialty surgical and medical services. Assists the Chief Anesthesiologist in other...


  • Hofuf, Saudi Arabia DHL Full time

    **POSITION IDENTIFICATION**: Job Title Customer Enquiry Advisor Corporate Division DHL Express Business Division Customer Service Business Unit SA Customer Service Job Grade O Reports to Customer Enquiry Supervisor - **KEY PURPOSE**: The call center Advisor is responsible for answering customer calls and inquiries ensure customers bookings and...


  • Hofuf, Saudi Arabia 1st Talent Full time

    **- Job Type; Full Time Onsite Job\** **- Job Location; Dammam, KSA** **Customer Service Supervisor / Call Center Supervisor** We are hiring A "Customer Service Supervisor / Call Center Supervisor" for a Medical Center in Dammam, Saudi Arabia **Job Summary**: - He will be responsible for supervising customer services activities - Will be responsible for...

  • Cashier Gamer

    2 weeks ago


    Hofuf, Saudi Arabia Virus Gaming Center Full time

    ONLY PEOPLE WITH A VISA CAN APPLY - Job Title: Gamer Cashier - Department: Customer Service - Reports To: Branch Manager - Vacancies: 2 - Schedule: part time / full time - Gender: male / femaleSummary: - The Gamer Cashier is responsible for providing excellent customer service to all guests and visitors to the gaming lounge. This includes greeting guests,...


  • Hofuf, Saudi Arabia IKEA Full time

    **Company description** Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. **Job description** - Responsible to strengthen IKEA as the leader in home furnishing by...


  • Hofuf, Saudi Arabia Safe way Express Cargo (KSA) Full time

    Saudi Nationals "Dammam Area" RESPONSIBILITIES: 1. Receive requests from the clients. 2. Assist the Express Department in processing pick-up requests and entering data in the system. 3. Prepare Air Waybills for the shipment. 4. Pack the shipments as needed. 5. Send requests for collections to courier agents of the Express Dept. 6. Follow up with the...


  • Hofuf, Saudi Arabia BASF Saudi Arabia Limited Company Full time

    **HS and Information Protection**: - Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions. - Business related information and documents should be protected against misuse or loss by appropriate Information protection measures. **Compliance and Code of Conduct**: - Actively represent BASF Group...


  • Hofuf, Saudi Arabia DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Customer Service

    3 weeks ago


    Hofuf, Saudi Arabia 1st Talent Full time

    For immediate Hiring "Customers Service" For a medical center in Dammam, KSA **Requirements;** - Can handle the clients - Good in English - Preferable those Having an experience in Reception/ Customer Service **Main Tasks;** - Welcome the patients & scheduling their times - Answering the phone calls Salary; Negotiable **Salary**: ﷼1.00 per...


  • Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Associate Physical Therapist**Job Code**: 30000845 **Basic Function**: Performs a range of direct therapeutic services to patients with a variety of impairments. Conducts physical examination, develops a customized treatment plan, and administers therapy for patients who may have routine acute and or chronic presentations to restore body functions, manage...


  • Hofuf, Saudi Arabia 1st Talent Full time

    For immediate Hiring "Receptionist" For a medical center in Dammam, KSA **Requirements;** - Can handle the clients - Preferable those Having an experience in Reception/ Customer Service **Main Tasks;** - Welcome the patients & scheduling their times - Answering the phone calls **Salary**; Negotiable **Salary**: ﷼2,825.33 per month Application...

  • Guest Services Agent

    3 weeks ago


    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23032133 **Job Category** Rooms & Guest Services Operations **Location** Dammam Hotels Company Limited, PO Box 5397, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...