Customer Service Coworker
1 week ago
**Company description**
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.
**Job description**
- Responsible to strengthen IKEA as the leader in home furnishing by providing a quality service to all IKEA customers who raise complain though Ministry of commerce and Investment.
- Provide a courteous and positive customer service experience to strengthen IKEA’s position as the best home furnishing store
- Daily check for MCI portals ( Retail & Online ) to review / extract tickets
- Ensure that for each MCI ticket on portal there is CRM case registered.
- Create CRM cases under the right category with explained complaint description.
- Follow up on MCI CRM cases till it is completely resolved
- Contact MCI customers through appropriate channel to confirm receiving the complaint, gather information or update on case resolution.
- Before contacting customers, agent should CRM or order related history in the system to be able addressing customer issue & propose suitable solution.
- Check the history in the system before you call the customer to be able to ask him related and needed question
- For any MCI Ticket received, if the case is active in CRM then agent should make sure to flag this case as an MCI.
- Agent should ensure to fill correctly all the information required in CRM for MCI cases like portal date & ticket no.
- Contact other business unit to ensure resolving the issue within 4 days from portal date
- Confirm back with customers who have delivery and assembly service to ensure that it is completely delivered.
- Ensure to respond as per IKEA tone of voice though all way of communication - Contact the customer during the service and after it is completed
- Respond in a timely and professional manner, adhering to all IKEA customer service policies
**Qualification** General retailing experience**
- 1-2 years experience of working in Customer Service department of retail organization
- Preferably a college degree
- Knowledge of principles and processes for providing customer and personal services
**Communication skills**
- Must be able to speak and understand English & Arabic
- Must have excellent communication and interpersonal skills
- Must be able to share knowledge and learning
- Must have ability and sense of active learning
- Must Have Strong problem-solving skills with attention to detail
**Leadership skills**
- Proactive and courteous customer approach
- Able to accept criticism and deal calmly and effectively within high stress situations
-
Customer Resolution Coworker
2 weeks ago
Hofuf, Saudi Arabia IKEA Full time**Company description** Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. Do you value simplicity, cost-consciousness, a humble attitude, and willpower? Then an IKEA...
-
Customer Service
1 week ago
Hofuf, Saudi Arabia 1st Talent Full timeFor immediate Hiring "Customers Service" For a medical center in Dammam, KSA **Requirements;** - Can handle the clients - Good in English - Preferable those Having an experience in Reception/ Customer Service **Main Tasks;** - Welcome the patients & scheduling their times - Answering the phone calls Salary; Negotiable **Salary**: ﷼1.00 per...
-
Customer Service Representative
3 weeks ago
Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time**Job Overview**: Help customers with complaints and questions, give customers information about products and services, take orders by helping customers understand the product and answering questions about their orders, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers...
-
Customer Service Evaluators
2 weeks ago
Hofuf, Saudi Arabia SISA Full time**Please read....** **If you are NOT A Resident, DO NOT apply** **If you DO NOT have a car, DO NOT apply** **This is a Part-Time job. We do not provide VISA** **_________________________________________________** **Please read the Job Description Carefully before applying** We are an international market research consultancy operating across the Middle...
-
Customer Service Evaluators
1 week ago
Hofuf, Saudi Arabia SISA Full time**Please read....** **If you are NOT A Resident, DO NOT apply** **If you DO NOT have a car, DO NOT apply** **This is a Part-Time job. We do not provide VISA** **_________________________________________________** **Please read the Job Description Carefully before applying** We are an international market research consultancy operating across the Middle...
-
Customer Service Evaluators
1 week ago
Hofuf, Saudi Arabia SISA Full time**Please read....** **If you are NOT A Resident, DO NOT apply** **If you DO NOT have a car, DO NOT apply** **This is a Part-Time job. We do not provide VISA** **_________________________________________________** **Please read the Job Description Carefully before applying** We are an international market research consultancy operating across the Middle...
-
Customer Service Management Specialist
2 weeks ago
Hofuf, Saudi Arabia Baker Hughes Full time**Customer Service Management Specialist**: **Would you like to join our Customer Operations team?**: **Would you like to be part of a team delivering world class service to our customers?**: **Join our Team!** Our diverse and global team ensures that our customers have the products they need to perform effectively and safely. We provide technical solutions...
-
Customer Service Representative/ Sales
1 week ago
Hofuf, Saudi Arabia Gold's Gym Arabia Full timeJob Summary: A Customer Service Representative or Sales Representative is responsible in promoting and selling memberships to potential new members and selling renewals. GG Representatives greets, assists and directs members, guests and staffs as they enter or contact the gym. They perform a variety of administrative, and operational duties as...
-
Customer Service Representative
2 weeks ago
Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full timeJob Overview: Help customers with complaints and questions, give customers information about products and services, take orders by helping customers understand the product and answering questions about their orders, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...
-
Customer Service Representative
2 weeks ago
Hofuf, Saudi Arabia Teleperformance Full timeWe are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...
-
Customer Service(Saudi Female)
2 weeks ago
Hofuf, Saudi Arabia Ocean sky logistics Full time**Job Purpose** **Responsibilities**: - Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered. - Coordinate with other sales reps to ensure company quotas and standards are being met, performing market research - Being aware of competitors’...
-
Customer Service Coordinator
2 weeks ago
Hofuf, Saudi Arabia Pets Houses Trading Company Full timeJob Objective هدف الوظيفة The Customer Service & Sales Coordinator position is an entry level position in our firm with the unlimited opportunity for advancement only offered in a entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers, and is essentially the eyes, ears, and voice of the...
-
Clinic Customer Service Agent
2 weeks ago
Hofuf, Saudi Arabia Renewal and Reward Center (RRC) Full time**للتعيين فورا فى مركز طبى بالدمام موظف خدمة عملاء** **- **متطلبات الوظيفه**: **- **ان يكون لديه خبرة لا تقل عن 3سنوات فى العمل فى مركز طبى كخدمة العملاء** **- **ان يكون لديه مهارات التواصل** **- **مهارة الانتباه...
-
Executive Chef
2 weeks ago
Hofuf, Saudi Arabia BASTOOGG Restaurant Full timeR **esponsibilities**: - Planning and directing food preparation and culinary activities. - Ensuring promptness, freshness, and quality of dishes. - Modifying menus or create new ones that meet quality standards. - Estimating food requirements and food/labor costs. - Supervise kitchen staff’s activities. - Arrange for equipment purchases and repairs. -...
-
Hofuf, Saudi Arabia SISA Full timeWe are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators (mystery shoppers) who are available in **Khobar, with a valid Saudi Arabian driving license** to assess the customer service standards in several interesting venues. **Mystery Shopping is fun, interesting, and...
-
Hofuf, Saudi Arabia SISA Full timeWe are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators who are residing in Khobar Saudi Arabia, to assess the customer service standards in several interesting venues. **No Visit / Tourist visa please** Your main task will be to pose as a real customer and...
-
Executive Chef
2 weeks ago
Hofuf, Saudi Arabia شركة فن الطهي Full time**Responsibilities** - Plan and direct food preparation and culinary activities - Modify menus or create new ones that meet quality standards - Estimate food requirements and food/labor costs - Supervise kitchen staff’s activities - Arrange for equipment purchases and repairs - Recruit and manage kitchen staff - Rectify arising problems or complaints -...
-
Customer Enquiry Advisor
2 weeks ago
Hofuf, Saudi Arabia DHL Full time**POSITION IDENTIFICATION**: Job Title Customer Enquiry Advisor Corporate Division DHL Express Business Division Customer Service Business Unit SA Customer Service Job Grade O Reports to Customer Enquiry Supervisor - **KEY PURPOSE**: The call center Advisor is responsible for answering customer calls and inquiries ensure customers bookings and...
-
Customer Support Manager
1 week ago
Hofuf, Saudi Arabia CCC - Saudia Arabia Full timeSUMMARY The mission of the Customer Support Manager is to expand our relationship with customers beyond the typical spare parts and opportunistic service opportunity by deploying LCM programs and dedicating a team whose only goal in life is to provide unparalleled customer support. Customer Support Managers are the primary connectivity point with...
-
Customer Support Manager
1 week ago
Hofuf, Saudi Arabia Compressor Controls Corporation Full timeSUMMARY The mission of the Customer Support Manager is to expand our relationship with customers beyond the typical spare parts and opportunistic service opportunity by deploying LCM programs and dedicating a team whose only goal in life is to provide unparalleled customer support. Customer Support Managers are the primary connectivity point with Brownfield...