Customer Service Coworker

3 weeks ago


Hofuf, Saudi Arabia IKEA Full time

**Company description**
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

**Job description**
- Responsible to strengthen IKEA as the leader in home furnishing by providing a quality service to all IKEA customers who raise complain though Ministry of commerce and Investment.
- Provide a courteous and positive customer service experience to strengthen IKEA’s position as the best home furnishing store
- Daily check for MCI portals ( Retail & Online ) to review / extract tickets
- Ensure that for each MCI ticket on portal there is CRM case registered.
- Create CRM cases under the right category with explained complaint description.
- Follow up on MCI CRM cases till it is completely resolved
- Contact MCI customers through appropriate channel to confirm receiving the complaint, gather information or update on case resolution.
- Before contacting customers, agent should CRM or order related history in the system to be able addressing customer issue & propose suitable solution.
- Check the history in the system before you call the customer to be able to ask him related and needed question
- For any MCI Ticket received, if the case is active in CRM then agent should make sure to flag this case as an MCI.
- Agent should ensure to fill correctly all the information required in CRM for MCI cases like portal date & ticket no.
- Contact other business unit to ensure resolving the issue within 4 days from portal date
- Confirm back with customers who have delivery and assembly service to ensure that it is completely delivered.
- Ensure to respond as per IKEA tone of voice though all way of communication - Contact the customer during the service and after it is completed
- Respond in a timely and professional manner, adhering to all IKEA customer service policies

**Qualification** General retailing experience**
- 1-2 years experience of working in Customer Service department of retail organization
- Preferably a college degree
- Knowledge of principles and processes for providing customer and personal services

**Communication skills**
- Must be able to speak and understand English & Arabic
- Must have excellent communication and interpersonal skills
- Must be able to share knowledge and learning
- Must have ability and sense of active learning
- Must Have Strong problem-solving skills with attention to detail

**Leadership skills**
- Proactive and courteous customer approach
- Able to accept criticism and deal calmly and effectively within high stress situations


  • Customer Service

    3 weeks ago


    Hofuf, Saudi Arabia 1st Talent Full time

    For immediate Hiring "Customers Service" For a medical center in Dammam, KSA **Requirements;** - Can handle the clients - Good in English - Preferable those Having an experience in Reception/ Customer Service **Main Tasks;** - Welcome the patients & scheduling their times - Answering the phone calls Salary; Negotiable **Salary**: ﷼1.00 per...


  • Hofuf, Saudi Arabia 1st Talent Full time

    **- Job Type; Full Time Onsite Job\** **- Job Location; Dammam, KSA** **Customer Service Supervisor / Call Center Supervisor** We are hiring A "Customer Service Supervisor / Call Center Supervisor" for a Medical Center in Dammam, Saudi Arabia **Job Summary**: - He will be responsible for supervising customer services activities - Will be responsible for...


  • Hofuf, Saudi Arabia NOV Inc. Full time

    CLOSING DATE 13 April 2024. **Job Summary**: This position designed to provide qualified applicants an opportunity acting as the voice for our customer(s) internally within various engaged departments and teams to ensure flowless internal Quote to-Cash process. Ultimately to achieve Cash and Profitability as targeted and maintain best Customer (Internally...


  • Hofuf, Saudi Arabia Ecolab Full time

    We are looking for an experienced leader with a proven track record of being able to set and deliver high standards consistently. You will be an open and honest leader who values and drives that in others and are able to inspire, motivate and engage people at all levels across a dynamic field-based business. What’s in it For You: - The opportunity to...


  • Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    **Job Overview**: Help customers with complaints and questions, give customers information about products and services, take orders by helping customers understand the product and answering questions about their orders, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    We are looking for a Customer Services Specialist to join our Dammam team. To be considered for this role, you should have 2 to 3 years of experience in sea freight forwarding, shipping lines Sea fright or logistics and knowledge of sea customs clearance, container handling and transportation gained either from working in freight forwarding company or...


  • Hofuf, Saudi Arabia 1st Talent Full time

    For immediate Hiring "Receptionist" For a medical center in Dammam, KSA **Requirements;** - Can handle the clients - Preferable those Having an experience in Reception/ Customer Service **Main Tasks;** - Welcome the patients & scheduling their times - Answering the phone calls **Salary**; Negotiable **Salary**: ﷼2,825.33 per month Application...


  • Hofuf, Saudi Arabia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 79036 Time Type: Full Time **Position: Customer Service Specialist.** **Overview of the Position** - To coordinate Operations and Customer Service tasks...


  • Hofuf, Saudi Arabia Sizal Group Full time

    Job Summary: The Customer Service Representative will be the liaison between our company and **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication "scripts" when handling different topics. - Identify customers' needs, clarify information, research every issue and provide solutions and/or...


  • Hofuf, Saudi Arabia SISA Full time

    **Please read....** **If you are NOT A Resident, DO NOT apply** **If you DO NOT have a car, DO NOT apply** **This is a Part-Time job. We do not provide VISA** **_________________________________________________** **Please read the Job Description Carefully before applying** We are an international market research consultancy operating across the Middle...


  • Hofuf, Saudi Arabia SISA Full time

    **Please read....** **If you are NOT A Resident, DO NOT apply** **If you DO NOT have a car, DO NOT apply** **This is a Part-Time job. We do not provide VISA** **_________________________________________________** **Please read the Job Description Carefully before applying** We are an international market research consultancy operating across the Middle...


  • Hofuf, Saudi Arabia SISA Full time

    **Please read....** **If you are NOT A Resident, DO NOT apply** **If you DO NOT have a car, DO NOT apply** **This is a Part-Time job. We do not provide VISA** **_________________________________________________** **Please read the Job Description Carefully before applying** We are an international market research consultancy operating across the Middle...


  • Hofuf, Saudi Arabia SISA Full time

    **Please read....** **If you are NOT A Resident, DO NOT apply** **If you DO NOT have a car, DO NOT apply** **This is a Part-Time job. We do not provide VISA** **_________________________________________________** **Please read the Job Description Carefully before applying** We are an international market research consultancy operating across the Middle...


  • Hofuf, Saudi Arabia Baker Hughes Full time

    **Customer Service Management Specialist**: **Would you like to join our Customer Operations team?**: **Would you like to be part of a team delivering world class service to our customers?**: **Join our Team!** Our diverse and global team ensures that our customers have the products they need to perform effectively and safely. We provide technical solutions...


  • Hofuf, Saudi Arabia Baker Hughes Full time

    **Customer Service Management Specialist - Drilling Services**: **Would you like to help shape the future of our global energy?**: **Do you enjoy being part of a successful team?**: Be part of a successful team Bringing cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter...


  • Hofuf, Saudi Arabia Gold's Gym Arabia Full time

    Job Summary: A Customer Service Representative or Sales Representative is responsible in promoting and selling memberships to potential new members and selling renewals. GG Representatives greets, assists and directs members, guests and staffs as they enter or contact the gym. They perform a variety of administrative, and operational duties as...


  • Hofuf, Saudi Arabia Gold's Gym Arabia Full time

    Job Summary: A Customer Service Representative or Sales Representative is responsible in promoting and selling memberships to potential new members and selling renewals. GG Representatives greets, assists and directs members, guests and staffs as they enter or contact the gym. They perform a variety of administrative, and operational duties as...


  • Hofuf, Saudi Arabia IKEA Full time

    **Job ID**: REF1639S **Date posted**: 28/01/2024 **Company description** Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. Do you value simplicity,...


  • Hofuf, Saudi Arabia Safe way Express Cargo (KSA) Full time

    Saudi Nationals "Dammam Area" RESPONSIBILITIES: 1. Receive requests from the clients. 2. Assist the Express Department in processing pick-up requests and entering data in the system. 3. Prepare Air Waybills for the shipment. 4. Pack the shipments as needed. 5. Send requests for collections to courier agents of the Express Dept. 6. Follow up with the...


  • Hofuf, Saudi Arabia ChampionX Full time

    ChampionX has an immediate need for a **Customer Service Representative** based in **Dammam, Saudi Arabia. **This role is responsible to be involved in managing customer inquiries, coordinating logistics activities, and ensuring timely order processing. Responsibilities also include follow-up on payment processing to maintain smooth operations. Strong...