Technology Operations Senior Associate- Riyadh

2 weeks ago

المملكة العربية السعودية, Saudi Arabia JPMorgan Chase & Co Full time

**JOB DESCRIPTION** "SAUDI NATIONALS ONLY"**

**Role Description**:
The Infrastructure Platforms (IP) EMEA Locations Server Administrator is a Senior Associate level role in the Technology Operations family and is responsible for key functions within the IP EMEA Regional Management & wider Global Technology DRIVE. The role is based in the supported location and reports to the IP EMEA Regional Technology Leader. This role is intended to provide functions that deliver across several areas:

- Adhere to IP Service Delivery and Technology Policies, Standards and Procedures
- Focus on meeting SLA across Incident, Problem, Change & Request Management processes
- Ensure key processes such as Asset and Media Management are thoroughly followed
- Ensure DC/MER/TR/Storeroom and in general all IP spaces in the locations are always in good conditions, secured, cable managed, and nothing is left out of place
- Provide Data Center access supervision and support for maintenance, building, racking, unracking, connecting and decommissioning activities
- Execution of infrastructure engineering activities such as design, implementation, monitoring, capacity planning
- Ensure escalating issues to the Technology Lead and to the relevant service owners, always let the management know about existing identified risks
- Partners with all peers in IP EMEA locations for troubleshooting and for delivering cross location initiatives
- Execution of the Global IP Vulnerability Management lifecycle, including identification, reporting and remediation of vulnerability management issues
- Assist the Technology Lead in improving productivity resulting in increased cost effectiveness and value
- Ensure information controls, back-up and recovery strategies are in place across all environments
- Provide problem management support to problematic recurring incidents ensuring root cause analysis is conducted and corrective action plans are in place
- Ensure high quality support to the clients with professionalism and good communication, own the problems and educate the clients promoting self-service tools
- Provide support coverage for the required timeframe in the location, ensuring on call support on a Rota basis if required
- Complete a high-quality Control Self Assessments on a timely manner according to the CSA calendar using the given template
- Ensure all inventories are always up to date and reconciled

Adherence to all processes, policies and procedures is fundamental to the role providing success to the business and production environment.

**Key Skills / Attributes / Work Experience**:

- Good Verbal and written English communication skills
- Strong client focus - ability to operate at prime customer contact level at operational level
- Ability to work in a multi-task environment, managing interruptions and prioritization
- Ability to successfully promote technology self-service culture and tools to the clients
- Demonstrate to have a risk-oriented mind-set; always check, verify, and challenge the status quo
- Strong development focus - train and improve skills
- Proven experience working with culturally diverse and geographically distributed teams
- Analytical Thinking: identifying problems and proposing ways to mitigate the risk

**Additional responsibilities will include**:

- Travel within the location

**QUALIFICATIONS REQUIRED**:

- Bachelor's degree in technology related area preferred
- 5+ years of related technology experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support, preferably in the financial services industry and in large organizations
- Knowledge of Active Directory, SCCM, SCOM
- Knowledge of Backup solutions
- Knowledge of Linux/Unix/ESX/ VMware clusters for compute
- Knowledge of Windows servers
- Knowledge of Hardware & Software architecture
- Knowledge of Microsoft Exchange Server, Skype, Teams, O365
- Knowledge of NAS storage
- Knowledge of scripting PowerShell, Python
- Knowledge of cloud compute technology
- Understanding of Network connections, routing, data transfer, Protocols, Firewalls, TCP/IP
- Experience in the key technology areas such as standard voice, preferably trader voice too, voice recording, network, rack & stack and cabling management
- CompTIA A+ certified or equivalent knowledge
- CompTIA Server+ certified or equivalent knowledge
- CompTIA Network+ certified / Cisco Certified Network Associate or equivalent knowledge
- Experience with incident management / change management (ServiceNow or similar systems)
- Experience in vendor management (obtaining quotes/proposals, raising/sending purchase orders, payments, and reconciliation, etc.)

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to

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