Customer Technical Support

Job Summary: This role is a Customer Support Engineer role based in our Riyadh office. The role will be required to work with the Operations Manager and is required to provide technical support for a software product, as well as to hardware supporting system, that is in use by a large government organization. **Job Description**: Role Objective To provide...

Deliver high quality support and operate as a safety net to customers of our SaaS product.Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries.Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer...

Minimum 10 years of demonstrated experience in Aluminium flat-rolled productsMust have demonstrated experience in quality management systems (ISO & IATF)Must have experience in can body, can end & Automotive products development, improvement and product technologyMust have experience in handling customer technical supportThis position requires a solid...

Role Description **Qualifications**: Saudi Nationality Only. Diploma degree in Information Technology, Computer Science or related field Technical Support and Troubleshooting skills Analytical skills to collect, analyze, and interpret data Customer Support skills with a focus on customer satisfaction Excellent written and verbal communication skills in...

Junior Technical Support Engineer **Responsibilities**: - Respond to customer technical assistance requests for network security and endpoint products - Diagnose and report product issues for a Linux-based network security appliance - Diagnose and report product issues for Windows-based server, Linux-based server and multi-platform endpoints - Advise...

Providing service and support to all end users. - Publish and distribute updates, patches, and service packs based on change requests Approved for end-user devices. - Utilize the current service management system and update the service desk on tickets Customized. - Install and configure new end user devices - Providing the service in transporting end-user...

Respond to customer queries in a timely and accurate way via phone email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions...

Review customer information, specifications, drawings, and other applicable details to determine requirements for design of system - Perform all necessary calculations and analysis, interpretation of data and pressure drop and flow analysis, etc. as required - Responsible for preparation of project specific method statements in line with scope of works,...

Main Purpose: Communicate with customers to answer their inquiries and solve their problems. Responsibilities: Respond to customer queries in a timely and accurate way via phone email or chat. Building good relationships with clients. Resolving complaints and following up on new decisions. Follow procedures and...

MainPurpose:Communicatewith customers to answer their inquiries and solve theirproblems.Responsibilities:Respondto customer queries in a timely and accurate way via phone email orchat.Buildinggood relationships withclients.Resolvingcomplaints and following up on newdecisions.Followprocedures andpolicies.Identifycustomer needs and help customers use...

Provide first-line technical support to customers via various channels including phone, email, and chat.Diagnose and troubleshoot technical issues related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.Collaborate closely with internal teams, including Product Development and QA, to escalate and...

University education or advanced study: Student in information technology, computer engineering, or a similar field. It is preferable for the student to be in the final years of his or her study programme.Technical knowledge: Good understanding of operating systems (such as Windows and macOS), networking, email, and basic office software such as Microsoft...

Educational qualifications: Bachelor's degree in information technology, computer, or related field. Training courses or professional certifications such as CompTIA A+, ITIL or MCSA may enhance the profile.Technical Experience: Previous experience in IT and network support. Previous work as a technical support technician or technical support supervisor...

Minimum 10years of demonstrated experience in Aluminium flat-rolledproductsMust have demonstrated experience inquality management systems (ISO &IATF)Must have experience in can body, can end& Automotive products development, improvement and producttechnologyMust have experience in handlingcustomer technical supportThis positionrequires a solid understanding...

Deliver high quality support andoperate as a safety net to customers of our SaaSproduct.Communicate and respond variedtechnical solutions to customers in a team environment, using ourshared inbox tool to assist customer'sinquiries.Resolve customer inquiries in atimely manner using full understanding of the product functions,features and customer...

Providefirst-line technical support to customers via various channelsincluding phone, email, and chat.Diagnose andtroubleshoot technical issues related to our SaaS platforms,including but not limited to software functionality, configuration,and integration.Collaborate closely withinternal teams, including Product Development and QA, to escalateand resolve...

Educational qualifications:Bachelor's degree in information technology, computer, orrelated field. Training courses or professional certifications suchas CompTIA A+, ITIL or MCSA may enhance theprofile.Technical Experience: Previousexperience in IT and network support. Previous work as a technicalsupport technician or technical support supervisor is...

● Provide effective customer service by leveraging in-depth knowledge of company products.● Collaborate with cross-functional teams to surpass customer service expectations.● Troubleshoot installation and testing issues across various programming languages and build environments.● Escalate issues to the L3 team and the Support Manager based on...

Technical knowledge:Good understanding of technologies and systems related to the products or services the business offers.communication skills:Ability to communicate tactfully with customers and properly understand their technical problems.Creative solutions:Ability to search for creative solutions and guide clients with options that work for their...

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...