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Customer Support Representative

2 months ago

Riyadh, Saudi Arabia Talent Pal Full time
Respond to customer queries in a timely and accurate way via phone email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product Sales and Marketing teams Assist in training junior Customer Support Representatives Females only (Saudi women) Graduated ( High school diploma or higher). Riyadh residence only Experience as a Customer Support Specialist or similar CS role Experience using help desk software and remote ... support tools Good knowledge of Microsoft office apps Excellent communication and problemsolving skills Multitasking abilities Patience when handling tough cases BSc in Information Technology or relevant diploma English Level : Good WhatsApp:
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