Current jobs related to Customer Support Specialist - Riyadh - Wala Plus
-
Customer Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia WalaPlus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at WalaPlus. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries in a...
-
Customer Support Specialist, Riyadh
3 months ago
Riyadh, Saudi Arabia ABB Full time**Customer Support Specialist, Riyadh**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are...
-
Customer Support Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cequens Full timeCustomer Support Senior SpecialistCequens is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions.Main ResponsibilitiesEnsure customer requests and incidents are addressed in line with contracted SLAs and quality...
-
Customer Support Specialist
4 months ago
Riyadh, Saudi Arabia Fast Fit Full timeCustomer Support Specialist (Saudi Nationals Only Female). Fast Fit EMS Fitness the market leader and largest provider of EMS services in Saudi Arabia is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah Riyadh and Khobar we offer a dynamic work environment and numerous benefits for our...
-
Customer Support Team Lead
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia أبواب Full timeAbout UsAbwaab is a pioneering ed-tech company that is revolutionizing the way students learn across the region. We are a dynamic and fast-growing organization that is passionate about making a positive impact on education.Job Title: Customer Support Manager - KSALocation: Riyadh, Saudi ArabiaJob OverviewWe are seeking a highly motivated and customer-focused...
-
IT Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia The Professionals Full timeJob SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at The Professionals. As an IT Support Specialist, you will be responsible for providing technical support and assistance to employees and customers who face technical problems.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support...
-
Customer Service Specialist
4 months ago
Riyadh, Saudi Arabia ZBOM Full timeThis is a full-time on-site role as a Customer Service Specialist at ZBOM located in Riyadh. As a Customer Service Specialist, you will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer experiences.
-
Customer Support Specialist
2 months ago
Riyadh, Saudi Arabia Intoude Foundation Full timeHigh school diploma or equivalent; bachelor's degree preferred.Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences.Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.Strong problem-solving...
-
Customer Support Specialist
4 weeks ago
Riyadh, Saudi Arabia StriveNest Full timeProcess orders, returns, and refunds accurately and in accordance with company policies and procedures.Maintain thorough and accurate records of customer interactions and transactions in our CRM system.Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.Continuously identify opportunities for process improvement...
-
IT Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Middle East Maritime Repair Company Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Middle East Maritime Repair Company. As an IT Support Specialist, you will be responsible for providing technical support and training for our ERP system and users.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to our users, ensuring...
-
Technical Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full timeJob DescriptionArabic Computer Systems is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Key Responsibilities:Provide Technical...
-
Customer Service Specialist
4 months ago
Riyadh, Saudi Arabia Quest Search and Selection Full time**About the Role** We are looking for a Customer Service Specialist with a positive and proactive mindset, who will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow. The role...
-
Senior Customer Support Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mozn Full timeJob SummaryMozn, a pioneering technology firm in Riyadh, Saudi Arabia, is revolutionizing the field of Artificial Intelligence and Data Science. As a trusted AI technology partner for government organizations and corporations, we're scaling our company to provide AI-powered products and solutions globally.We're seeking a Senior Customer Support Analyst to...
-
IT Support Specialist
3 months ago
Riyadh, Saudi Arabia FAMA Technologies Full time**Job Briefing** IT Support Specialist manages technical or IT projects. They work with stakeholders at all levels, with direct responsibility for budgeting, personnel and project planning. Let's take a closer look at the details of the role of an IT Support Specialist IT. Maintains project schedule by monitoring project progress, coordinating activities,...
-
Senior Credit Controller
4 months ago
Riyadh, Saudi Arabia Informa Global Support Full time**Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Customer Care Specialist
4 months ago
Riyadh, Saudi Arabia LAWAZEM Full timeLAWAZEM is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This is an exciting opportunity to join a reputable company and...
-
Customer Support
3 months ago
Riyadh, Saudi Arabia mobishastra ksa Full timeAs a **Customer Support** for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities. Here's a general description of the responsibilities you might have in such a position: **Key Roles & Responsibilities**: - Serve as a primary point of contact for existing customers, providing...
-
Technical Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full timeArabic Computer Systems, a leading Information and Communication Technology (ICT) company in the Middle East, is seeking a skilled Technical Support Specialist for its Information Technology and Services industry. As a part of ACS, you will be working with a team of over 3,000 IT professionals serving government entities and top companies in the region. The...
-
IT Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tandem Full timeJob SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Tandem. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our staff and clients, ensuring that our computer systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesProvide...
-
Customer Service Specialist
3 months ago
Riyadh, Saudi Arabia Soum Platform Trading Company Full time**Responsibilities**: - Identify customer needs and help customers use specific features - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members - Follow...
Customer Support Specialist
5 months ago
Main Purpose: Communicate with customers to answer their inquiries and solve their problems.
Responsibilities:
Respond to customer queries in a timely and accurate way via phone email or chat.
Building good relationships with clients.
Resolving complaints and following up on new decisions.
Follow procedures and policies.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customer.
Work on any additional tasks related to the job.
Requirements
Communication skills
Bilingual Communication Skills: Fluency in both Arabic and English with excellent written and verbal communication skills.
Customer Focus: A strong focus on providing excellent customer service and satisfaction by understanding customer needs and providing effective solutions.
Problem Solving: Ability to analyze and resolve customer issues in a timely and effective manner.
Attention to Detail: Ability to document customer accurately and efficiently.
Multitasking: Ability to handle multiple customer inquiries and tasks simultaneously.
Team Player: A positive attitude and willingness to collaborate with other team members to achieve team goals.
Resilience: Ability to handle difficult customers and situations with professionalism and composure.
Previous Experience: Experience in a call or contact center is preferred.
Benefits
About WalaPlus:
WalaPlus the leading provider of innovative employee wellbeing solutions in the Middle East is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015 we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products.
In Saudi Arabia we have made a significant impact serving over 500 clients across all industries including multinational corporations government ministries and SMEs. With more than 7000 merchant partnerships and support for over 1 million users we have become the goto partner for organizations seeking to enhance loyalty and happiness.
Expanding our reach WalaPlus has recently entered the United Arab Emirates and Egyptian markets aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction.
As pioneers in the industry we have launched a range of innovative incentive products including WalaOffer employees exclusive discounts and offers; WalaOne a comprehensive digital marketplace; WalaBravo a recognition platform; WalaPioneer an employee satisfaction surveying app; WalaActive an employee wellness solution; WalaElite an executive incentive program with many more in the pipeline. These solutions have set new benchmarks for loyalty programs equipping organizations with the tools to effectively engage motivate and retain employees at all levels as well as delight customers.
Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together we will shape a future where loyalty and happiness thrive.