Senior Implementation Analyst

3 months ago

Hofuf, Saudi Arabia Hexagon Asset Lifecycle Intelligence Full time

**Responsibilities**:
**Hexagon’s Asset Lifecycle Intelligence division** (Hexagon) is seeking a Senior Implementation Analyst.
- Automation Integrity.
- ControlWizard.
- Cyber Integrity.
- PlantState Integrity.
- Works with clients to install and configure Hexagon products both onsite and virtual.
- Works with clients to execute the project plan - implementing technology, configuring scripts, data collection and processing for the project.
- Provides technical support to clients whilst implementing and executing projects.
- Conducts training with client on the utilization and administration of Hexagon products.
- Constructs and provides project documentation for all assigned projects (i.e., Site Completion & Installation Report, functional requirements, design documents, lessons learned, etc.)
- Tests and troubleshoots functionality of installed systems.
- Identifies and documents technical issues to be escalated to product and system integration teams.
- Coordinates and submits information to Technical Support in a timely manner for projects.
- Maintains a professional demeanor while interfacing with clients.
- Provides feedback based on client experiences for product and process improvements.
- Works both independent and among teams to solve problems quickly and effectively.
- Works closely with the implementation services team, Technical Support teams, and other relevant team-members to complete installation projects successfully.
- Completes project related expense reports and timesheets within a required timeframe.
- Adheres to Integrity work processes, quality standards, and deliverable templates.
- Adheres to Industrial Control System (ICS) cyber-security best practices and industry standards.
- May perform various back-office activities to support and strengthen the services group.
- May work on pre-sales activities.
- Demonstrates an ability to work independently and problem solve implementation and technology roadblocks quickly.
- Completes project related expense reports and timesheets within a required timeframe.
- Completes frequency-determined activity reports (e.g., daily site reports, weekly status updates), per client expectation(s).
- Perform various back-office activities, such as setting up computers and/or networks.
- Implements policies and best-practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
- Interfaces with technical-minded employees and project management teams to suggest strategy and efficiency execution plans for implementation services.

Qualifications:

- Bachelor's degree in engineering or STEM-based technology-related field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.) and industry experience.
- Experience in designing, evaluating, advising and implementing software solutions.
- Experience in working with and configuring Operating Systems (OS) in a server environment.
- Experience with basic networking principles (e.g., IP addressing, network components such as routers, switches etc.)
- Experience in design/create/edit scripts, batch jobs etc.
- Experience of installation and configuration of Microsoft SQL.
- Experience with advanced networking principles (e.g., IP addressing, configuration of network components such as routers, switches etc.)
- Experience in process control and Industrial Control Systems (ICS) equipment.
- Comfortable in network protocols such as Telnet, FTP(s) and HTTP(s).
- Comfortable with networking access control (security control).
- Strong command in Microsoft Office products including Word, Excel, PowerPoint and Visio.
- Fluent English (including verbal and written).

Core Competencies Include:

- Focusing on great customer satisfaction.
- Demonstrating excellent oral and written communication skills.
- Demonstrating an ability to work in a team effectively.
- Highly organized with an ability to multi-task.
- Quick learner and pays attention to details.
- Ensuring operational policies are followed.
- Practicing team and individual respect.
- Identifying areas for improvement and suggesting opportunities.
- Process design.
- Providing feedback based on client experiences.
- Delivering internal and external training.
- Fair knowledge of multiple Hexagon solutions.

Industry Requirements and Preferred Certifications:

- Master's degree in engineering or STEM-based technology-related field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.)
- Experience in process control and working with ICS technology is preferable.
- Experience in cloud-based virtualization (e.g., Amazon Web Services, Microsoft Azure).
- Experience in coaching and mentoring professionals.
- Strong knowledge in Purdue Model for Industrial Control System (ICS) networking.
- Certified Cisco CompTIA certification.
- Certified Cisco Network Associate (CCNA).
- Certified Information Systems

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