Delivery Operation Manager

3 weeks ago

Riyadh, Saudi Arabia Lucid Motors Full time

**Leading the future in luxury electric and mobility**

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As the

**Responsibilities**:

- Develop and run the Middle East Delivery Operations Program with a focus on making it as efficient, qualitative and fast as the vehicle(s) being delivered
- Create and drive project plans for various critical operational workstreams, operating as the primary stakeholder for vehicle movements and readiness and working in lockstep with your Delivery Experience Program partner.
- You will work closely with teams including, but not limited to, Delivery Experience, Logistics, Service, Engineering, and local vendors to ensure the car is at the right location, on time and ready when the customer is prepared to take delivery of their vehicle(s)
- Develop initial network of cosmetic repairs vendors in locations, coordinate agreements and prepare local capacity to support vehicle readiness activities
- Drive the headcount and budget plan for the field delivery operations organization within Service
- Help develop KPIs specific to the delivery program; the main focuses are customer satisfaction, operational efficiency and quality.
- Relentlessly focus on process improvement and technical solutions to help scale the overall delivery program
- Standardize the inspection, technical and cosmetic activities for the field teams to execute
- Co-own the creation of market-specific playbooks for Lucid’s delivery operations
- Create and enforce a mindset of operational excellence across the entire chain to enable a unique customer experience
- Provide support to business partners for ad-hoc initiatives
- Support and enable proposals for different levels of delivery experiences based on customer-preference
- Willing and able to be hands on in the field when necessary

**Qualification**:

- 5+ years of experience in operational roles in Supply Chain, Logistics, Automotive or Dealership operations with a solid foundation of cross-functional, international coordination and exceptional customer experience
- Demonstrated experience in operational process management with a focus on efficiency and continuous improvement
- Demonstrated experience in project management, from ideation to delivery and launch
- Solid experience in international operational processes and an understanding of how operational efficiencies impact the overall end customer experience
- Comfort navigating ambiguity and an ability to build solid, efficient processes in an undefined, unestablished environment
- Self-starter mentality and comfort working in a high energy, fast-paced environment
- Exceptional organizational skills and attention to detail
- Strong communication skills, both written and verbal in Arabic and English
- Willingness to travel as needed across the region
- Valid Driver’s License with a clean driving record for the past 3 years
- Experience in dealing with local traffic authority in Middle East.

At Lucid, we don’t just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

**Notice regarding COVID-19 protocols**

At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

**To all r

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