Delivery Manager

3 weeks ago


Riyadh, Saudi Arabia WMC Full time

Execute the delivery marketing and promotion plans to maximize revenue in delivery and catering services

Coordinate with Account Managers from different home delivery apps to bring the best campaigns and marketing strategies on their user platform

Monitor financial performance of the delivery units from aggregators and its impact on the store and overall sales target of the brand.

Observe competitor and market activity to develop tactical strategy for brand positioning

Communicate any troubleshooting inquiry to all concerned aggregators’ representative

Ensure all operations team are fully aware of any changes in the delivery service

Track and analyze the root cause of customer complaints to implement necessary systematic solution, if needed.

Issue communication on new product launch, new systems, and equipment as well as systems development and improvement

Contribute to the best possible customer experience by securing high quality and efficient service operations are carried out with a customer focus in mind in all delivery services

**Job Types**: Full-time, Permanent

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you currently residing in Saudi Arabia?

**Experience**:

- F&B Delivery Service: 2 years (preferred)
- Online Delivery: 2 years (preferred)

**Language**:

- Arabic (required)



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