Analyst, Business Support and Services

3 days ago


Hofuf, Saudi Arabia AL ITTEFAQ STEEL PRODUCTS CO. Full time

**Position Summary**:
Engage in the monitoring and delivery of services in effective operations of IT workstations, printers The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Also Engage in the maintaining, monitoring and delivery of services in effective operations of IT workstations, printers and company approved software at specified locations

**Major Responsibilities**:

- Engage in IT support executive duties in complementary to or in absence of that position
- Engage in technical evaluation and analysis of issues and provision of timely resolutions provided by IT support executives and/or IT users
- Creation and Resolution of IT Tickets for all the Incidents & Service Requests of all users at assigned location by using Microsoft Service Manager
- Nexthink End User analytic administrator and taking backup for the monitoring systems.
- Monthly Reporting for monitoring tool backup and
- Monitoring & Troubleshooting of End User Systems as part of preventive measure by using advance monitoring tools i.e. Nexthink
- Follow up/coordinate/control the IT stocks on specified location in coordination with senior support engineers.
- Report to senior engineering team and IT management on pending issues related to provision of IT services
- Active Directory management of Computers/Users from Support Services perspective.
- Handling IT Stores in the absence of Store representative during Vacation.
- Employee Clearance & Employee Transfer related activities for 2nd Industrial Area employees of ISPC and group.
- Sitting for extended periods of time if and when required by the business and as per directions of Senior IT Staff.
- On Call IT Support for 2nd Industrial Area

**Work Contacts**:

- Manager Business Support & Services, Senior Analyst Business Support & Services, system engineers, support team and frequently with end user

**Competencies**:

- Troubleshooting and Hardware skills
- Network/Systems problem Diagnostic. Cable making & testing Techniques
- Work with Support team and other employees and departments within the company
- Handling IT Material for the Designated Plants.
- Problem Analysis, Compliance to policy & procedures.

**Qualifications**:

- Bachelor degree in Computer science/ Information Technology
- Minimum certification in either Technical Associate, solution associate, A+ or in network level.
- At least 3 year experience in providing IT support in large scale computing environment
- Training in Windows Operating System or A+ Hardware is a plus.
- Certified as Microsoft Technical Associate level is preferred

**Training Needs and Potential Career Path**
- Microsoft Technical Associate Level
- Microsoft solution Associate level
- CompTIA A+ level



  • Hofuf, Saudi Arabia AL ITTEFAQ STEEL PRODUCTS CO. Full time

    **Position Summary**: **Engage in the monitoring and delivery of services in effective operations of IT workstations, printers The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation...


  • Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    **We are seeking a highly motivated and analytical individual to join our team as a Business Analyst Trainee in the Ecommerce department. As a trainee, you will have the opportunity to gain hands-on experience in various aspects of the dynamic world of online retail. You will be an integral part of our team, participating in meetings, brainstorming sessions,...

  • Business Analyst

    7 months ago


    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Business Analyst**Job Code**: 30001700 **Basic Function**: Participate in the development and implementation of JHAH business operating performance and conduct regular performance analysis reviews to ensure the organization goals are properly monitored and reported. May assist in coordinating business operating plans, budget and resources as needed by the...


  • Hofuf, Saudi Arabia Hitachi Energy L.L.C Full time

    **Description** General information:You as a Technical Support and Install Base Analyst will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. You will be delivering solutions across the power value chain. Including system solutions for power generation, transmission technologies, substations and distribution technologies for network...

  • Business Analyst

    7 months ago


    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Business Analyst - Contracts**Job Code**: 30001694 **Basic Function**: Serves as Contracts advisor in the development and administration of contracts in assigned organization. **Scope**: Provides the expertise required in the development, maintenance, and administration of service and supplemental contracts. Provides advice in the processing of contracts...


  • Hofuf, Saudi Arabia Eram Talent Full time

    Eram Talent, a leading Talent Acquisition Company, is looking for a Business Development Analyst to join their team. As a Business Development Analyst at Eram Talent, you will play a crucial role in driving the growth and development of the company. You will be responsible for analyzing market trends, identifying new business opportunities, and developing...

  • Senior Desk Side

    2 weeks ago


    Hofuf, Saudi Arabia SNC-Lavalin Full time

    We are looking for** **Senior Desk Side and Technology Support Analyst Saudi National to be part of IT team based in Al Khobar. **Job Details**: The Senior Desk Side and Technology Support Analyst is the central point of contact for all IT related incidents and service requests. Their role is to both provide second line support for the SNC Lavalin Business,...


  • Hofuf, Saudi Arabia Eram Talent Full time

    We are looking for a seasoned Business Systems Analyst to join the Digital Implementation Division within our Digital Finance Department. Digital Finance Department is also coordinating and leading the Finance digital transformation program to accelerate the digital transformation through business-led workstreams to enhance major processes that align with...

  • Business Analyst

    2 weeks ago


    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Business Analyst Job Code 30001700 Basic Function Participate in the development and implementation of JHAH business operating performance and conduct regular performance analysis reviews to ensure the organization goals are properly monitored and reported. May assist in coordinating business operating plans, budget and resources as needed by the...


  • Hofuf, Saudi Arabia Sarmad Full time

    Greetings, One of our clients (a well-reputed Saudi bank) is looking for an SME business analyst who is going to be a part of two-years transformation program of the Global Transaction Banking strategy. This is an exceptional opportunity to work among highly professional and qualified team that values personal and career development. **Roles &...


  • Hofuf, Saudi Arabia Halian Full time

    Our Client A world renown Energy & Chemicals Company based in Saudi Arabia are looking for a Cyber Forensics Analyst on a permanent basis. Your Responsibilities - Supports Computer Incident Response Team (CIRT) in the detection, response, mitigation, and reporting of cyber threats affecting client networks as a Forensic Analyst. - Observes proper evidence...

  • Business Analyst

    7 months ago


    Hofuf, Saudi Arabia Talent Pal Full time

    Business Analyst**Job Code**: 30001700 **Basic Function**: Participate in the development and implementation of JHAH business operating performance and conduct regular performance analysis reviews to ensure the organization goals are properly monitored and reported. May assist in coordinating business operating plans, budget and resources as needed by the...

  • Pricing Analyst

    3 days ago


    Hofuf, Saudi Arabia DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Accounting Analyst

    9 months ago


    Hofuf, Saudi Arabia Eram Talent Full time

    Eram Talent is seeking a skilled Accounting Analyst to support our client, a leading company in the oil and energy industry. As a part of a dedicated team, the Accounting Analyst will be responsible for analyzing financial information, researching financial reports, and preparing financial statements in compliance with established policies and...


  • Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Associate Financial Analyst**Job Code**: 30000693 **Basic Function**: To support Senior Financial Analyst in the Financial Planning & Analysis division within the Johns Hopkins Aramco Healthcare (JHAH) Finance Department. **Scope**: To support Senior Financial Analyst in the Financial Planning & Analysis division within the Johns Hopkins Aramco Healthcare...


  • Hofuf, Saudi Arabia MatchaTalent Global Full time

    Overview of the role Be responsible for supporting the finance director to define and implement the finance strategy for the national champion. Financial Analyst will provide support in areas of financial advisory, business consulting services and decision support to various business lines. You will be involved in high profile projects with some of the...

  • IT Functional Analyst

    7 months ago


    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    IT Functional Analyst**Job Code**: 30000741 **Basic Function**: The IT Functional Analyst will specialize in a specific technology, line of business, domain or industry within the JHAH IT organization. **Scope**: Provide and define a feasible IT solution, its implementation, its interaction with existing systems and improve the cost effectiveness of a...

  • System Analyst

    7 months ago


    Hofuf, Saudi Arabia SSC Egypt Full time

    preparing requirements, documentation, and preserving standards and controls for necessary infrastructure processes associated with the database of the enterprise; b) Preparing deliverables required to build business requirements and documents for projects which includes process flow, case problem, system diagrams, coordination, and accountability; c)...


  • Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Senior IT Functional Analyst**Job Code**: 30000743 **Basic Function**: The Senior IT Functional Analyst will specialize in a specific technology, line of business, domain or industry within the JHAH IT organization. **Scope**: Provide and define a feasible IT solution, its implementation, its interaction with existing systems and improve the cost...

  • IT Security Analyst

    7 months ago


    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    IT Security Analyst**Job Code**: 30000747 **Basic Function**: The IT Security Analyst supports IT Department, JHAH IT leads, cloud environment, business lines and employees with governance, compliance and communication of JHAH's information security policies, procedures and standards. The IT Security Analyst functions as the focal point for information...