Senior Desk Side

3 weeks ago


Hofuf, Saudi Arabia SNC-Lavalin Full time

We are looking for** **Senior Desk Side and Technology Support Analyst Saudi National to be part of IT team based in Al Khobar.

**Job Details**:
The Senior Desk Side and Technology Support Analyst is the central point of contact for all IT related incidents and service requests. Their role is to both provide second line support for the SNC Lavalin Business, and supervise the local IS resources. They are responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

**Key Deliverables/Responsibilities**
- Supervision of local IT resources
- Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
- General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk.
- Deploy desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures
- Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests
- Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
- Own, monitor and maintain equipment rooms to comply with Group IS and QSE standards
- Support the set-up of new offices, sites or projects across the local region
- Management of Service Now ‘Stock Rooms’ and ownership of goods receipting process
- Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal Policy
- Act as an escalation point for 2nd Line support issues
- Ensure maintenance of all local equipment rooms and conference room IS facilities, mitigate risks arising from audits, fire, safety or other risk assessments
- Act as an escalation point for local service issues
- Escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software
- Daily analysis of reports indicating tickets outside of SLA with local team
- Provide ad hoc reports and updates on current issues to Desk Side and Technology Support Manager
- Manage and review processes defined in the IS Business Management System
- Works as directed by Desk Side and Technology Support Manager to maintain / enhance desk side services
- Provide cover for the local Desk Side and Technology Support Manager as and when required- Provide Support for less experienced members of the team

**Experience Required**
**Essential**:

- At least 3 years’ experience of IT Service Management principles and processes
- High level of proficiency and knowledge of working in a Corporate IT environment
- Solid understanding of hardware and software asset management processes
- Experience of working to (and exceeding) Service Level Agreements
- Broad technical understanding of IS services being supported- Strong business focus and customer service skills
- Working knowledge of database/excel structures/tables/configurations
- Proven experience of data analysis and good numeracy, analytical and reporting skills
- A valid Driving license is essential as travel will be required to other Atkins offices- They will have exceptional communication skills - verbal and written
- They will be service oriented, with good communication skills and have a good understanding of end-to-end processes and working within service level agreements.
- Must demonstrate a good understanding of the importance of teamwork and planning in delivering excellence
- Direct customer liaison and be able to communicate at all levels within the company
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

**Desirable**:

- Qualifications: Certification from Microsoft
- ITIL V3 Qualification
- Working knowledge of Service Now

**Competencies specific for this role**:

- IT Service Management expertise
- Communication skills
- Stakeholder Management
- Performance Improvement
- Confidence and professionalism

**Rewards & Benefits**:
**We offer an excellent package which includes**:

- A competitive salary
- 21 calendar days annual leave
- Medical insurance cover
- Company gratuity scheme
- Discretionary bonus scheme
- Employee Assistance Program - 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants.

SNC-Lavalin Projects and O&M Services is a business unit of SNC-Lavalin Group. We provide a full range of project management, programme ma



  • Hofuf, Saudi Arabia AL ITTEFAQ STEEL PRODUCTS CO. Full time

    Recording of parameters of operating equipment and report any deviation to the superior. - Execute any job assigned in their shift, like lube oil and fuel oil separators strainers servicing. - Topping of oil in turbo chargers, pump, compressors, Cooling Tower gear box, etc. - Check charge air filters rotation, oil level, removal of mud and perform in situ...

  • Supervisor, Eaf

    1 week ago


    Hofuf, Saudi Arabia AL ITTEFAQ STEEL PRODUCTS CO. Full time

    Getting feedback from reliever. - Attend shift meeting which is conduct by Shift Manager and discuss all matters from EAF section. - Check availability of manpower in his area Planning for shift activity with coordination of shift manager about charge mix, EAF gunning time, electrode change & other furnace related jobs. - Responsible for control desk &...


  • Hofuf, Saudi Arabia HITACHI ENERGY LTD Full time

    **Description** You as a Senior Project Controller will be part of Hitachi Energy business based in Dammam, Saudi Arabia. You will be acting as business partner to the Project Manager, responsible for all financial and commercial matters and actively driving the project’s performance. Can be assigned to multiple medium-sized project or to a single large...


  • Hofuf, Saudi Arabia CDI Energy Products Full time

    CDI Products Arabia Industrial, LLC is part of the CDI Energy Products global company serving North America, Europe, the Middle East, and Asia-Pacific. We are a global leader in the manufacturing of high performance polymer products, wear components, and functional parts. Our in-house engineering, material development, and manufacturing capabilities deliver...


  • Hofuf, Saudi Arabia Siemens Energy Full time

    **Senior Generator Field Service Engineer** Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the...

  • Airport Service Agent

    8 hours ago


    Hofuf, Saudi Arabia The Emirates Group Full time

    Job Purpose: Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and...

  • Hydrographic Surveyor

    7 months ago


    Hofuf, Saudi Arabia Abaja Contracting Full time

    For **Senior Hydrographic Surveyor**: - A minimum of ten (10) years of experience, or IHO Category B with a minimum of twelve (12) years of experience or an equivalent naval, military or commercial qualification acceptable to client, including but not limited to be as a Hydrographer-in-charge of Oil field Hydrographic operations and in near-shore and...


  • Hofuf, Saudi Arabia MatchaTalent Global Full time

    The Senior Chemicals & Plastics Market & Technology Strategist primary role is to provide long-term perspectives on chemical and plastics technologies of interest to This Company. This includes: performing markets, policy and technology strategic research and techno - economic assessments, as well as providing technical advice and insight to internal...


  • Hofuf, Saudi Arabia 1st Talent Full time

    **Psychiatrist** We are hiring for a Medical Center in Saudi Arabia (Riyadh & Dammam) A" Senior Registrar Psychiatrist" **Main Details;** - **Full Time job - Onsite** - **Open for Any nationality yet must speak English fluently** - **Age not more than 45 Years Old** - **Package is negotiable** - **PREFERABLE HAVE EARNED HIS DEGREE / TRAINING ABROAD...

  • Inside Sales Executive

    7 months ago


    Hofuf, Saudi Arabia Talent Pal Full time

    CDI Products Arabia Industrial, LLC is part of the CDI Energy Products global company serving North America, Europe, the Middle East, and Asia-Pacific. We are a global leader in the manufacturing of high performance polymer products, wear components, and functional parts. Our in-house engineering, material development, and manufacturing capabilities deliver...


  • Hofuf, Saudi Arabia AL ITTEFAQ STEEL PRODUCTS CO. Full time

    Take lead role in ladle Preparation (Cleaning with oxygen lancing, slide gate plate, nozzles and porous plug dismantling and re-fixing, patching and nozzle sand filling etc) jobs. - Preheater operation and ladle gunning. Job is in hot environment and dusty atmosphere. - Ladle side wall, bottom, plugs and plates health monitoring and reporting and repair...


  • Hofuf, Saudi Arabia Baker Hughes Full time

    **Senior Sales Account Representative - Drill Bits**: **Do you love collaborating with teams to solve complex problems and deliver solutions?**: **Would you enjoy working in a dynamic role responsible for sales growth?**: Join our innovative Sales Team In this role, you'll provide Account management support to your team and the broader Sales & Commercial...

  • Hydrographic

    7 months ago


    Hofuf, Saudi Arabia Eram Talent Full time

    **You will be required to perform the following**: - Conducts hydrographic surveys which include bathymetric surveys, pipeline routes, navigation channel, as-builts of pipeline and offshore structures, rig moves, sonar sweeps for location of pipelines or under-water obstructions, ROV visual inspection, sub-bottom profiling, and AUV operations. - Participate...


  • Hofuf, Saudi Arabia ASSYSTEM Full time

    **Company Description** Creating and performing structural engineering design/construction support activities to achieve the company goal for client’s deliverables for consultancy services. Giving guidance and directions to team members including Juniors engineers and designers /BIM modelers. Ensuring the implementation of company system and...


  • Hofuf, Saudi Arabia DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...


  • Hofuf, Saudi Arabia Assystem Full time

    Fixed-Term Contract / Al Khobar 23/01/24 On site - ABOUT ASSYSTEMCreating and performing structural engineering design/construction support activities to achieve the company goal for client’s deliverables for consultancy services. Giving guidance and directions to team members including Juniors engineers and designers /BIM modelers. Ensuring the...

  • Clinical Psychiatrist

    7 months ago


    Hofuf, Saudi Arabia 1st Talent Full time

    **Senior registrar Clinical Psychiatrist (Child)** **We are hiring senior registrar Clinical Psychiatrist to work in A Clinical Center in Saudi Arabia (Riyadh & Dammam)** - **Main Details;** - **Full Time job - Onsite**: - **Open for Any nationality yet must speak English fluently**: - **Package is negotiable**: - **PREFERABLE HAVE EARNED HIS DEGREE /...


  • Hofuf, Saudi Arabia Giza Systems EG Full time

    **Responsible for 1st level IT supports according to corporate standard IT policies and procedures.** - Operations: Assignment distribution and minimum tolerable knowledge base - HIS: knowledge base in HIS and support approach - Ticketing system and productivity reporting - Scope of support and awareness of the devices - Follow up all the company custody,...

  • Material Planner Buyer

    7 months ago


    Hofuf, Saudi Arabia CDI Energy Products Full time

    CDI Products Arabia Industrial, LLC is part of the CDI Energy Products global company serving North America, Europe, the Middle East, and Asia-Pacific. We are a global leader in the manufacturing of high performance polymer products, wear components, and functional parts. Our in-house engineering, material development, and manufacturing capabilities deliver...


  • Hofuf, Saudi Arabia CDI Energy Products Full time

    CDI Products Arabia Industrial, LLC is part of the CDI Energy Products global company serving North America, Europe, the Middle East, and Asia-Pacific. We are a global leader in the manufacturing of high performance polymer products, wear components, and functional parts. Our in-house engineering, material development, and manufacturing capabilities deliver...