Customer Service Specialist

2 weeks ago


Hofuf, Saudi Arabia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 79036
Time Type: Full Time

**Position: Customer Service Specialist.**

**Overview of the Position**
- To coordinate Operations and Customer Service tasks for respective accounts in line with Organization objectives, Customer KPI’s and targets.

**Key Tasks**
- Liaise with DSV Origin /CT on all vendor / Supplier requirements.
- Ensures continual improvement in data quality levels on systems.
- Updates all special data fields in CW1 as per client reporting requirements.
- Handover (Monitor) of all commercial shipping documents for Import shipments to Customs clearance desk,
- Following up with Customs clearance desk for all special cargo permits,
- Handling cargo claims in case of discrepancy or damage observation and ensure the incident is registered on DSV portal,
- Timely and accurate update of operational discrepancies,
- Ensure Billing per global KPIs,
- Update CW1 with all events details, upload all PODs to CW1 ,
- Deal with overseas offices for freight movements and update to the local client,
- Follow up with customs clearance team for on time clearance,
- Deal with transportation team and outsource transporters,
- Daily booking of vendor invoice through Webcost,
- Follows up on cargo tracking & tracing with ground handling agent, carriers, PA Control Tower offices
- Immediate notification to direct supervisor and/or Manager in case of any discrepancies.
- Follow up (Monitor for error and missing documents to resolve) origin offices for missing documents, updates and service shortfalls.
- Claim daily shipments on CW1 and review BLs upon departure from origin,
- All relevant conformity certificates and permits to be communicated before shipment leave origin
- Update origin offices on trade compliance changes
- Understands and ensures adherence to DSV Quality Policies, Standards and Guidelines and ensures compliance to processes and procedures set in DSV shared point.
- Ensures strict adherence to DSV Code of Conduct.
- Ensure maximizing Auto rating billing,
- Any other Tasks assigned by immediate Manager.

**Skills**
- Leadership and team management skills.
- Logical reasoning, attention to detail & quality.
- Strong / proactive communication skills
- Analytical skills.
- Organization and planning skills.
- Import and Export procedures, policies and best practices.

**DSV - Global Transport and Logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.



  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    We are looking for a Customer Services Specialist to join our Dammam team. To be considered for this role, you should have 2 to 3 years of experience in sea freight forwarding, shipping lines Sea fright or logistics and knowledge of sea customs clearance, container handling and transportation gained either from working in freight forwarding company or...


  • Hofuf, Saudi Arabia Baker Hughes Full time

    **Customer Service Management Specialist**: **Would you like to join our Customer Operations team?**: **Would you like to be part of a team delivering world class service to our customers?**: **Join our Team!** Our diverse and global team ensures that our customers have the products they need to perform effectively and safely. We provide technical solutions...


  • Hofuf, Saudi Arabia Baker Hughes Full time

    **Customer Service Management Specialist - Drilling Services**: **Would you like to help shape the future of our global energy?**: **Do you enjoy being part of a successful team?**: Be part of a successful team Bringing cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    As a Customer Excellence Specialist you will organize and supervise the transport of all orders and ensure that your customers are overall satisfied. - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining a...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    As a Customer Excellence Specialist you will organize and supervise the transport of all orders and ensure that your customers are overall satisfied. - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining a...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining a...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    As a Customer Excellence Specialist you will organize and supervise the transport of all orders and ensure that your customers are overall satisfied. - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied - ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining a...

  • Services Specialist

    3 weeks ago


    Hofuf, Saudi Arabia Baker Hughes Full time

    **Services Specialist - Parts Services** **Would you like the opportunity to work in a dynamic role, responsible for sales growth?** **Are you passionate about building relationships and ensuring customer success?** Be part of a successful team Our Surface pressure control team provides industry-leading products and services that optimize the extraction,...

  • Customer Service

    2 weeks ago


    Hofuf, Saudi Arabia 1st Talent Full time

    For immediate Hiring "Customers Service" For a medical center in Dammam, KSA **Requirements;** - Can handle the clients - Good in English - Preferable those Having an experience in Reception/ Customer Service **Main Tasks;** - Welcome the patients & scheduling their times - Answering the phone calls Salary; Negotiable **Salary**: ﷼1.00 per...


  • Hofuf, Saudi Arabia Kuehne+Nagel Full time

    As Customer Excellence Specialist you organise and supervise the transport of all orders and ensure that your customers are overall satisfied. HSE and data quality is always at the forefront of the work you do ** Your Role **:You act as the customer's front line support by providing information and answering questions while building and maintaining a strong...


  • Hofuf, Saudi Arabia Baker Hughes Full time

    **On Site Services Specialist** Do you enjoy being part of a successful team? Would you like the opportunity to work for oilfield services company? **Join our professional team in Saudi Arabia** We devise smarter systems to control and monitor oil and gas extraction. Innovating in the energy industry, our surface pressure capabilities are...

  • Services Specialist

    3 weeks ago


    Hofuf, Saudi Arabia Baker Hughes Full time

    **Services Specialist - Commissioning**: **Would you like to ownership of a team delivering service and maintenance to our customers?**: **Do you enjoy being part of a team that ensures the highest quality?**: **Join a team that delivers essential services** As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense,...

  • Services Specialist

    2 weeks ago


    Hofuf, Saudi Arabia Baker Hughes Full time

    **Services Specialist - Commissioning** Would you like to ownership of a team delivering service and maintenance to our customers? Do you enjoy being part of a team that ensures the highest quality? **Join a team that delivers essential services** As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, monitor,...


  • Hofuf, Saudi Arabia Hitachi Energy Full time

    You as an On-site Service Coordinator will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. As OSS Coordinator you will be responsible for hiring and onboarding of OSS specialists across Hitachi Energy locations as well as taking care of the induction processes and keeping training materials up to date. You will also handle higher complexity...

  • Services Specialist

    3 weeks ago


    Hofuf, Saudi Arabia Baker Hughes Full time

    **Services Specialist - Commissioning**: **Would you like to ownership of a team delivering service and maintenance to our customers?**: **Do you enjoy being part of a team that ensures the highest quality?**: **Join a team that delivers essential services** As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense,...


  • Hofuf, Saudi Arabia Foodics Full time

    **Who Are We❓***: - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...


  • Hofuf, Saudi Arabia Baker Hughes Full time

    **Are you a proposals and customer Care Specialist looking for a new opportunity?**: **Join our Digital Solutions team**: **About The Team** As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, control and inspect assets across many industries. **Partner with the best** In this role you will be responsible for...