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Customer Service Supervisor

4 weeks ago

Hofuf, Saudi Arabia Ecolab Full time

We are looking for an experienced leader with a proven track record of being able to set and deliver high standards consistently. You will be an open and honest leader who values and drives that in others and are able to inspire, motivate and engage people at all levels across a dynamic field-based business.

What’s in it For You:

- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments.
- The ability to make an impact and shape your career with a company that is passionate about growth.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.
- Access to the industry’s most innovative training programs
- A culture that values safety first, including training and personal protection.

What You Will Do:

- Team Leadership: Lead, motivate, and mentor a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.
- Oversees assigned customer service operations to ensure that customer claims and complaints are handled fairly and effectively. Understands sales initiatives, products, and distribution methods of division(s) supported.
- Identify, lead and deliver cross departmental people engagement initiatives.
- Set objectives and goals for area of responsibility and monitor performance daily.
- Prioritization of resources to meet customer and business needs in a constantly changing service-based organization.
- Own and oversee day to day performance of multiple teams with a diverse set of processes.
- Work collaboratively to solve customer and business problems at multiple levels.
- Independent delivery of operational change as well as day to day tactical improvements
- Work with the Head of Customer Service to define and deliver strategic initiatives.
- Support Finance to get SABIC, Aramco, and Maaden GR/SES on time.
- Ensure team submits invoices on time.
- Experience of people leadership and performance management techniques
- Solid background of being able to identify and deliver process change and improvements.
- Sets high standards and able to measure team and self-performance vs targets.
- Passionate about customer service showing ownership at all times.
- Able to deal with time critical issues calmly through to resolution.
- Excellent written and verbal communication skills aimed at individual contributor through to senior management level.
- Highly organized and structured approach
- Committed to diversity and inclusion within Ecolab.
- Open, honest and collaborate.

If you have the required skills and your status gives you eligibility to work in the country of this job, please apply, and select that you have the right to work, and will not require sponsorship.

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**Our Commitment to Diversity and Inclusion**

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.