Learning and Quality Assistant Manager

2 weeks ago

Hofuf, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

**Role Purpose**

**Key Accountabilities**
- Create and maintain training materials using established training methodology including both participant and leader formats, in accordance with all regions and stakeholder specifications (such as Instructor led workshops, e-learning, virtual learning, mobile learning, gamification, video, etc.).
- Identify and develop new opportunities and methods for delivery.
- Provide recommendations on training approaches and strategies, design methodologies and training distribution and measurement/evaluation of training content.
- Create global and regional documentation and performance enhancing training tools, incorporating strategic use of systems/products into training documentation.
- Gather, develop, and manage best practices across all regions and stakeholders. Integrate best practices and tools into training documentation.
- Liaise and provide support to regional teams to resolve hotel issues relating to training content.
- Monitor departmental budget lines to include estimates, invoice coding and tracking and end of month reconciliation of any projects.

**Key Skills & Experiences**

Education
- Bachelor Degree in a relevant field of work or an equivalent combination of education and work-related experience.

Experience
- Two or more year’s progressive work related experience in instructional design and performance consulting with demonstrated proficiency in training content development for complex systems.

Technical Skills and Knowledge
- Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation and evaluation
- Demonstrated ability to effectively communicate (both written and oral form) technical and strategic information to clients, vendors, senior management, and colleagues in a clear and concise manner
- Effective presentation skills for the purpose of presenting ideas, programs or strategies to corporate and hotel colleagues
- Excellent analytical skills, organizational skills, and creative problem solving skills.
- Demonstrated understanding of learning authoring tools (Adobe Captivate, Adobe InDesign, Articulate Storyline, Camtasia)
- Demonstrated understanding of instructional design and adult learning principles and practices
- Demonstrated proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.)
- Knowledge of hotel operations preferred.
- Bilingual skills a plus

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

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