IT Administrator Support

5 months ago


Riyadh, Saudi Arabia Lincoln College International Full time

Lincoln College International is looking for an enthusiastic IT Administrator Support. Join our team and become a part of our robust growth. The position is based in Riyadh and is available to Saudi nationals only.

Responsibilities will include:

- Provide on-site telephone support, log incidents accurately, and resolve them promptly using remote technology.
- Deliver outstanding customer support through patience, diligence, and problem-solving skills.
- Maintain detailed records of incidents and adhere to established procedures and service level agreements.
- Prioritize instant resolution of service incidents and minimize escalations.
- Install, configure, and replace desktop computers and equipment, ensuring proper asset tracking and recycling.
- Provide basic support for telephone handsets, mobile devices, and communications cabinets.
- Support interactive teaching equipment and troubleshoot desktop software.
- Escalate complex incidents to the IT Infrastructure Team and ensure thorough documentation.
- Troubleshoot hardware faults and manage Active Directory Server tasks.
- Monitor network access, liaise with IT vendors, and manage IT inventory.

**Requirement**

Bachelor degree in IT qualification or Diploma with 3 years experiences

Any certificate for IT or Network is plus
- Bachelor's degree in IT qualification or
- Diploma with 3 years of hands on experience
- Any certificate for IT or Network is an advantage


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