Product Category Supervisor

1 week ago


Riyadh, Saudi Arabia Richemont Full time

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**JOB MISSION**

As an Ambassador of the Maison, his/her core mission is to ensure an excellent client experience, to achieve sales targets and to develop his/her client portfolio. Additionally, he/she manages the sales performance of a product category in his/her boutique, to ensure that all measures are put in place to achieve sales targets.

**MAIN ACCOUNTABILITIES**

**Sales Achievement & Client Portfolio Management**
- Ensures a unique and exceptional client experience before, during and after a sale
- Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to the clients’ needs and motivations
- Deals with ease during negotiations and with objections
- Transmits the passion and values of the Maison
- Meets individual and boutique targets, both quantitative and qualitative
- Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
- Participates to client events and acts as an Ambassador of the Maison

**Sales Performance Management**
- Understands and adheres to the Maison’s and his/her market’s commercial strategy linked to the product category
- Analyses the boutique performance of his/ her product category with the available tools (Dashboard, Capabilities, Context)
- Identifies and leads the implementation of priority actions to develop the sales of the product category, validated by the Boutique Management
- Assists and supports sales team to achieve sales targets of the product category
- Implements, together with the Boutique Management, follow up actions

**Operational Implementation & Supervision**
- Ensures that all procedures, policies and guidelines linked to the product category are implemented and respected
- Contributes to Visual Merchandising optimization of the product category (display of visible assortment)
- Alerts and suggests optimization of the stock to the Boutique Management
- Ensures the availability and use by the team of all dedicated tools (sales tools and client tools)
- Prepares for and optimizes all product launches for the product category
- Ensures the correct implementation and use of all additional services linked to the product category (engraving, personalization, etc.)

**4. Product Category Referent**
- Acts as a “key contact” for team, clients and local headquarters and ensures a smooth two-way communication (regular feedback on collections, special requests, reporting)
- Participates to the improvement of product knowledge of the boutique team
- Collects and shares information about competitors and business evolution
- Participates and represents the boutique in all events linked to the product category (fairs, cocktails, etc.)

**Education**
- Post graduate degree

**Required Experience**
- At least three years of previous experience in retail sales, preferable in luxury goods.

**Technical Skills / Abilities**
- Fluency in English, Arabic would be an advantage.
- Computer skills - Good knowledge of MS Office, NSI.

**Personal Skills**
- Ability to federate and convince
- Strong communication skills
- Business acumen
- People. Results and client oriented
- Structure and organized
- Sales skills and product knowledge



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