Senior Account Manager

2 weeks ago

Riyadh, Saudi Arabia TAG UK Full time

**The Who**

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

**The Why**

At TAG, our company values matter. We appreciate our staff working as a **T*eam, having **A**mbition and being **G*enuine.

You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack

**The What**

As a Senior Account Manager, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

- Assist the TAG KSA General Manager with building and establishing a retained client-base and developing prospective customer growth.
- Have ownership and accountability for a portfolio of TAG KSA clients, delivering all account management activities in line with Company and industry standards.
- Nurture positive and valuable relations with all colleagues and customer accounts to strengthen the TAG/client relationship.
- Collaborate with operational agents to ensure the service provided is consistently meeting TAG’s high operating standards and the client’s requirements and expectations.
- Oversee the TAG KSA client-base and be accountable for driving and following the metrics Profit, Retention and Growth strategy.
- Work alongside local colleagues and global Account Management teams for the overall function of customer service within the TAG KSA office to achieve a successful and profitable operation.
- Identify opportunities, gaps and risks within the TAG KSA client-base and recommend solutions.
- Create bid-avoidance plans with the TAG KSA General Manager to enhance the customer perception and enable maximum client retention.
- Increase customer satisfaction levels across the business and hold regular client surveys for measuring and increasing the divisional NPS.
- Keep Salesforce and other client tracking systems/tools updated to ensure information is fully up to date and readily available.
- Produce reports, MI packs and other documentation as required internally and/or requested by clients.
- Escalate any concerns, involve relevant senior management in meetings, and proactively manage issues through to resolution.
- Adopt a mentoring role for non-Senior Account Managers and non-Senior Travel Executives.
- Carry out the tasks of a Senior Travel Executive on an ad-hoc basis as needed.
- Demonstrate professionalism, promote positive working relationships, deliver quality service levels, comply with relevant policies and procedures, maintain high standards of performance and conduct.
- Attend office-based supplier sessions, and approved off-site functions, client meetings and networking events (including new business opportunities with virtual or in-person presentations) to positively impact TAG’s relationship with suppliers and existing or potential customers.
- Build and develop multi-level relationships with customers and devise methods to understand client requirements to continuously meet expectations.
- Suggest improved practices to streamline processes with the aim of ensuring operations run smoothly and successfully and productivity is maximised.
- Maintain thorough knowledge, awareness and understanding of all aspects of travel management to build on expertise and drive constant improvement.
- Support the TAG KSA General Manager in delivering regional objectives from a commercial, operational, client and supplier perspective.
- Proactively look for business development opportunities with TAG KSA clients through referrals, consolidation, working with overseas account managers and new business.
- Perform other duties as may be assigned from time to time.

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Senior Account Manager there are several credentials and attributes which would be advantageous, but a determined atti

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