Premium Care

2 weeks ago

Jeddah, Saudi Arabia Bupa Arabia Full time

Role Purpose:
Responsible for delivering the objectives of VIP &customer care unit and ensuring the highest level of customer service possible. processing the received complaints, handling cases related to VIP and Retention Model members, and cases that need follow up, aligned with policies & procedures of VIP &customer care team to maintain and enhance customer relationships and meet organizational and operational objectives in line with the overall company's service strategy.

Key Accountabilities:
1- Productivity: - Average of 35 cases per working day from work list - 1 complaint Case = 2 cases - 1 Referral Case = 2 cases. - 100% first case resolution (FCR);
- By 31 of Dec, I would have maintained an average of 35 cases closed per day within KPIs. Cases will be rotated among the team and will include the following: Normal work list: 32 cases per day, Complaint Cases: 1 = 2 cases from work list, Referral Cases = 2 cases from work list, NPS: every engagement with member will get at least 9 in NPS score.

2- Quality: A minimum of 95% achievement of quality score;
- By 31st Dec, I would have maintained a minimum of 95% of quality score (Average total score of TQM checking and internal quality checking for all closed cases by following the correct process shared by management, also ensure proper rectification to any error after notified by DM and by confirming fully understanding to the error and affirmation for non-repentance in the future.

3- Process Enhancement: 1 valid and implemented Kaizen Idea;

4- Service Level: A minimum of SL 93% should be achieved;
- By 31 of Dec, I would have maintained a minimum of 93% Service level in order to ensure 100% first case resolution (FCR).

**Skills**:

- Expertise in the medical field or insurance is a major advantage.
- Strong background in customer service in insurance or hospitals
- Able to multitask
- Works well under stress and critical situations (peak times)
- Strong communications skills
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills
- Efficient level in English language.

  • Premium Tech Consultant

    6 days ago

    Jeddah, Makkah Province, Saudi Arabia Chalhoub Group Full time

    **Job Description**We are seeking a highly motivated and experienced Luxury Tech Consultant to join our team at Chalhoub Group.In this role, you will be responsible for delivering exceptional customer service, advising customers on our products and services, and working closely with our sales teams to achieve sales targets.Key RequirementsMinimum 2 years of...

  • Seafood Product Sales Representative

    5 days ago

    Jeddah, Makkah Province, Saudi Arabia CARE Full time

    About UsCARE specializes in offering premium frozen seafood products.We strive to create long-lasting relationships with our clients by delivering top-notch customer service.This position is pivotal in driving our mission to become the go-to provider of frozen seafood sales.ResponsibilitiesWe need someone with extensive experience in selling frozen seafood...

  • Product Development and Marketing Professional

    3 days ago

    Jeddah, Makkah Province, Saudi Arabia Nestlé SA Full time

    Nestlé Nespresso SA Company is proud to be one of the fastest growing operating units of Nestlé. Our team is passionate about transforming Nespresso into the reference in portioned coffee and one of the world's most trusted brands.We take a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. This...

  • Consumer Channel Product Specialist

    3 days ago

    Jeddah, Makkah Province, Saudi Arabia Nestlé SA Full time

    Nestlé Nespresso SA Company is one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands.We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our...

  • Global Product Lead

    7 days ago

    Jeddah, Makkah Province, Saudi Arabia Nestlé SA Full time

    We are the Nestlé Nespresso SA Company, proud to be one of the fastest-growing operating units of Nestlé. Our passionate team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands.Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned...

  • Specialist-human Resources

    11 hours ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23108334 **Job Category** Human Resources **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Housing Supervisor

    6 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22218255 **Job Category** Human Resources **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Reports to the Manager of Human Resources. Responsible for...

  • Rpm (Technician)

    7 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22184419 **Job Category** Engineering & Facilities **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Perform scheduled preventative maintenance in guest rooms, (CARE, RPM, GCPM),...

  • Sales Specialist, Jeddah

    11 hours ago

    Jeddah, Saudi Arabia ABB Full time

    **Sales Specialist, Jeddah**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking...

  • Supervisor-hygiene (Saudi Only)

    7 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22184431 **Job Category** Food and Beverage & Culinary **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supervise and coordinate operations are in compliance with hygiene and...

  • Operator-computer Systems

    6 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22132016 **Job Category** Information Technology **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Educate users regarding procedures for securing Personal Identifiable...

  • Chef de Partie

    1 week ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23115513 **Job Category** Food and Beverage & Culinary **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare special meals or substitute items....

  • Plumber (Saudi)

    3 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23106690 **Job Category** Engineering & Facilities **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Fix minor plumbing problems such as unclogging...

  • Executive Assistant

    4 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23051824 **Job Category** Administrative **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet persons entering the office, determine nature and purpose of visit, and...

  • Supervisor-human Resources

    1 day ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22205688 **Job Category** Human Resources **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist in monitoring/tracking employee relations issues...

  • Supervisor-laundry (Saudi Only)

    2 weeks ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22215047 **Job Category** Housekeeping & Laundry **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete inventory of uniforms and linens. Conduct...

  • Clerk-front Desk

    7 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22145328 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming...

  • Guest Services Associate

    7 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22184401 **Job Category** Rooms & Guest Services Operations **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Supervisor-housekeeping

    7 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22184432 **Job Category** Housekeeping & Laundry **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to...

  • Asstmgr-laundry

    4 weeks ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23090484 **Job Category** Housekeeping & Laundry **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in hotel laundry daily operations and...