Fo Core Engineer
7 days ago
**About this opportunity**
We are now looking for a FO Core Engineer that will provide technical service and support to our customers
**What you will do**
- Bring added value on telecom or system issues and good knowledge of Ericsson UDM / MSS / CPP/ PS network architecture.
- Monitor alarms and performance information on the 24x7 basis.
- Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
- Perform periodical network backups and health checks to determine network status.
- Respond to Network Customer Team within agreed SLA time frame.
- Create and update/manage trouble tickets for any detected problem.
- Ensure all required information are captured in any system activity log
- Manage technical escalation to ensure faults is rectified within agreed upon SLAs.
- Perform Escalation and Notification to keep management and other business units informed during system degradation / outages.
- Check and certify new network elements to be commissioned in operation environment within agreed KPI.
- Help Team Lead in collecting necessary information related to any reported incident.
- Support on daily operational reports as required.
**You will bring**
- Min 1 year experience as a core engineer
- Good Knowledge in E2E Mobile core Network architecture.
- Good Knowledge in Mobile Network Nodes functionalities.
- Good Knowledge in Mobile Network features and call flow setup.
- Capability for self-learning and dealing with new customer tools.
- Good Knowledge in KPI meanings and how formulas are built is advantage
- CS Core domain resource with hands on experience of following Ericsson products:
- Packet Switch, Core monitoring, Front Office Core, charging system
- MSS domain MSC-S, M-MGW
- UDM Domain nodes covering CUDB, HSS-FE, HLR-FE, EIR-FE
- Negotiation, Argumentation skills and Planning & organizing skills with Presentation & communication skill
- Delivering results & meeting customer expectations
- Good Communication skills, excellent English language
**What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
**What happens once you apply?**
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: 717207
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